Senior Account Manager – Managed Services

Company Overview:  

Established in 2006, FluidOne is an award-winning provider of secure Connected Cloud Solutions with a £110m turnover and consistently one of the highest Net Promoter Scores (NPS) in the industry. FluidOne has a strong company culture enjoyed by 460 staff and was ranked in the UK top 50 large companies to work for in the Best Companies awards 2023.  

FluidOne supports the needs of 2,000+ customers, including 200 channel resellers, with IT and Cyber Security managed services underpinned by connectivity and communications solutions. A comprehensive managed service provider (MSP), FluidOne has in-house experts that specialise in providing solutions ranging from IT security and disaster recovery, to cloud hosting and Microsoft licence management. As AI becomes a core enabler of innovation, FluidOne’s vision is to lead the way in secure AI adoption, combining innovative Connected Cloud solutions with unmatched expertise and service, empowering businesses to thrive confidently in the AI era. The company consults with its customers to design solutions that complement their in-house IT structures; taking complex hybrid multi-site environments, to make them simple and secure, so end-users can access their business applications wherever they are. 

Role Overview: 

As Senior Account Manager – Managed Services, your primary focus will be to grow and retain recurring revenue across a portfolio of managed service clients. You’ll act as a strategic advisor, identifying opportunities to expand service adoption, improve client satisfaction, and drive long-term value through proactive account management and solution alignment. 
 
This hybrid role is based in Sheffield, with flexibility for client site visits and remote work. 

Key Responsibilities  

• Drive Recurring Revenue Growth: Identify upsell and cross-sell opportunities across managed services (e.g. IT support, infrastructure, cyber security, cloud solutions). 

• Client Retention & Expansion: Build strong relationships with key stakeholders to ensure high renewal rates and long-term engagement. 

• Strategic Account Planning: Develop and maintain client-specific IT roadmaps and service strategies aligned to business goals. 

• Contract Management: Lead renewals, amendments, and commercial negotiations to maximise margin and value. 

• Sales Forecasting & CRM Management: Maintain accurate pipeline data and forecast recurring revenue growth. 

• Service Review Leadership: Conduct regular client reviews to assess performance, identify risks, and present strategic recommendations. 

• Project Oversight: Collaborate with technical teams to scope, quote, and deliver managed service projects. 

• Stakeholder Coordination: Bring together internal experts and client stakeholders to support solution design and delivery. 

• Discovery & Onboarding: Lead audits and onboarding sessions for new clients, ensuring smooth transitions and early value delivery. 

• Technology Advisory: Educate clients on emerging technologies and how they can enhance operational efficiency and security. 

Ideal Candidate Profile

• Proven experience in account management, ideally within IT managed services or technology. 

• Strong commercial acumen with a track record of growing recurring revenue. 

• Excellent relationship-building and stakeholder management skills. 

• Comfortable presenting technical concepts in business-friendly language. 

• Highly organised, proactive, and customer-focused. 

• Full UK driving licence required. 
  

Disclaimer: 

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed. 

Benefits after probationary period:

• Employee Assistance Programme (EAP) 

• Life Assurance (3x salary) 

• Sodexo Discount Platform 

• Complimentary breakfast and refreshments 

• 5% company pension contribution 

• Generous holiday entitlement + birthday leave 

• Half-price internet connectivity 

• Ride2Work scheme 

Send CV with covering letter to recruitment@fluidone.com with the job title as the subject field.

FluidOne is an equal opportunities provider and welcomes applications regardless of sex, marital status, ethnic origin, disability, religion, sexual orientation, or age.