Senior Account Manager – Infrastructure

Company Overview:  

Established in 2006, FluidOne is an award-winning provider of secure Connected Cloud Solutions with a £110m turnover and consistently one of the highest Net Promoter Scores (NPS) in the industry. FluidOne has a strong company culture enjoyed by 460 staff and was ranked in the UK top 50 large companies to work for in the Best Companies awards 2023.  

FluidOne supports the needs of 2,000+ customers, including 200 channel resellers, with IT and Cyber Security managed services underpinned by connectivity and communications solutions. A comprehensive managed service provider (MSP), FluidOne has in-house experts that specialise in providing solutions ranging from IT security and disaster recovery, to cloud hosting and Microsoft licence management. As AI becomes a core enabler of innovation, FluidOne’s vision is to lead the way in secure AI adoption, combining innovative Connected Cloud solutions with unmatched expertise and service, empowering businesses to thrive confidently in the AI era. The company consults with its customers to design solutions that complement their in-house IT structures; taking complex hybrid multi-site environments, to make them simple and secure, so end-users can access their business applications wherever they are. 

Role Overview: 

As Senior Account Manager – Infrastructure, your primary focus will be to grow and retain recurring revenue across a portfolio of infrastructure service clients. You will lead client relationships focused on hardware ('tin') and infrastructure solutions, while also identifying cross-sell opportunities across Managed Services, Cyber Security, and other overlay teams. 
 
This hybrid role is based in Sheffield, with flexibility for client site visits and remote work. 

Key Responsibilities  

• Manage a portfolio of key infrastructure clients and build trusted relationships. 

• Lead client review meetings and maintain IT roadmaps and risk registers. 

• Track and forecast recurring infrastructure revenue using CRM tools. 

• Negotiate contract renewals and amendments to maximise client value. 

• Manage the full sales cycle in collaboration with technical and operational teams. 

• Present infrastructure strategies in clear, business-friendly language. 

• Coordinate internal and client stakeholders for service and commercial discussions. 

• Translate technical requirements into deliverable infrastructure projects. 

• Oversee project scoping, quoting, and delivery with technical teams. 

• Ensure high-quality client communications during installations and transitions. 

• Prepare proposals, quotes, invoices, and monthly client reports. 

• Track hardware/software renewals and identify upsell opportunities. 

• Educate clients on infrastructure innovations and security best practices. 

• Lead onboarding and discovery audits for new clients. 

• Collaborate with overlay teams (Managed Services, Cyber Security, etc.) to cross-sell complementary solutions. 

Ideal Candidate Profile

• Experience in IT infrastructure or managed services account management. 

• Strong commercial acumen and ability to grow recurring revenue. 

• Excellent stakeholder management and communication skills. 

• Ability to present technical concepts in a business context. 

• Highly organised and proactive with a customer-first mindset. 

• Comfortable working with overlay teams to deliver cross-functional solutions. 

• Full UK driving licence required. 

Disclaimer: 

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed. 

Benefits after probationary period:

• Employee Assistance Programme (EAP) 

• Life Assurance (3x salary) 

• Sodexo Discount Platform 

• Complimentary breakfast and refreshments 

• 5% company pension contribution 

• Generous holiday entitlement + birthday leave 

• Half-price internet connectivity 

• Ride2Work scheme 

Send CV with covering letter to recruitment@fluidone.com with the job title as the subject field.

FluidOne is an equal opportunities provider and welcomes applications regardless of sex, marital status, ethnic origin, disability, religion, sexual orientation, or age.