FluidOne
Net Promoter
Score
86
September 2023
Our vision is to be the best quality Connected Cloud Solutions Provider to UK businesses, and at the heart of this vision sits customer experience. We are proud to hold the highest Net Promoter Score (NPS) in UK telecoms with a score of 86 for September 2023 against an industry average of 31. It is a testament to our commitment to improve and drive customer excellence which we put at the heart of all that we do.
At FluidOne, we truly believe in putting the customer first and our service and billing team has implemented a number of improvements that have not only transformed the way we work with our customers and partners but ensures customer satisfaction is of the highest standard.
Industry bench-marking
Since May 2018, our NPS score has more than doubled, a true testament to our commitment to improve and drive customer excellence.
Current Telecoms industry average NPS score is 31
Current IT service industry average NPS score is 40
How we compare in the industry
Telecoms

15
BT

-30
TTB

45
GAMMA

+20
VIRGIN MEDIA

5
EE
Other Services

- 7
Infosys

15
Accenture

2
McAfee
