Contact Centre Solutions
Simple to integrate, our 8×8 cloud communications platform provider is the ideal contact centre solution that combines unified communications, team collaboration, interoperability and analytics in a single platform and is connected via our award-winning fibre network, Platform One.
Our solution offers contact centre workforces diverse connectivity, no matter where they are, with the highest call quality experience in the market to promote collaboration, efficiency and ‘business as usual.’ This is the new age of remote working.
No More Sketchy Calls
8x8 routes customer calls via a fully resilient design rather than over the internet which can be unreliable when your workforce is operating with different network providers. Eliminating the reliance on the internet surpasses the levels of voice performance offered by suppliers who do route calls over the net, and also provides end-to-end QoS giving end customers a much better experience.
Thanks to the contact centre feature, customer expectations can be managed quickly and efficiently. Connecting via the clouds allows contact centres to make faster and better decisions that are based on real-time information across all applications and devices. This promotes a continuous cycle of success as agents work smarter, businesses run leaner and customers are happier!
Want to find out more about how we can work alongside and support your in house IT team?
With over 30 years’ experience in Managed IT services, FluidOne is here to help your IT team get recognised for the right reasons. Drop us a line and one of our experts will be in touch.