Client Director – Business IT

Company Overview:  

Established in 2006, FluidOne is an award-winning provider of secure Connected Cloud Solutions with a £110m turnover and consistently one of the highest Net Promoter Scores (NPS) in the industry. FluidOne has a strong company culture enjoyed by 460 staff and was ranked in the UK top 50 large companies to work for in the Best Companies awards 2023.  

FluidOne supports the needs of 2,000+ customers, including 200 channel resellers, with IT and Cyber Security managed services underpinned by connectivity and communications solutions. A comprehensive managed service provider (MSP), FluidOne has in-house experts that specialise in providing solutions ranging from IT security and disaster recovery, to cloud hosting and Microsoft licence management. As AI becomes a core enabler of innovation, FluidOne’s vision is to lead the way in secure AI adoption, combining innovative Connected Cloud solutions with unmatched expertise and service, empowering businesses to thrive confidently in the AI era. The company consults with its customers to design solutions that complement their in-house IT structures; taking complex hybrid multi-site environments, to make them simple and secure, so end-users can access their business applications wherever they are. 

Role Overview: 

As Client Director – Managed Services & Infrastructure, you will be responsible for driving larger, strategic opportunities across both existing customers and net new prospects, working in close partnership with the Managed Services & Infrastructure sales team and representatives from other verticals. 

This is an overlay role: you will not manage day-to-day accounts or renewals, but will instead bring senior-level engagement, strategic insight, and deal leadership to unlock transformational growth opportunities. You will also carry a small portfolio of key accounts, ensuring direct ownership of some client relationships and cross-sell growth. 

In addition, if an Account Director (AD) leaves, you may be required to pick up their accounts on an interim basis, ensuring continuity of client leadership and commercial focus. 

You will operate at C-suite and board level, positioning FluidOne as a trusted long-term partner, while enabling sales colleagues to expand existing relationships and win high-value new business. 
 
This hybrid role is based in Sheffield, with flexibility for client site visits and remote work. 

Key Responsibilities  

• Partner with the Managed Services & Infrastructure sales team to uncover, shape, and win larger opportunities across both existing accounts and new prospects. 

• Lead senior-level positioning of complex, multi-service solutions. 

• Build and maintain C-suite and board-level relationships within key customers and target accounts. 

• Open doors and act as a senior presence in support of sales colleagues during critical deal cycles. 

• Act as a senior overlay to the Managed Services & Infrastructure sales team. 

• Provide commercial leadership, industry insight, and executive influence to strengthen bids and account growth strategies. 

• Manage a small number of strategic accounts directly, accountable for relationship health, cross-sell, and growth. 

• Pick up accounts from departing Account Directors if required, ensuring client continuity and retention. 

• Contribute to joint account and territory plans with sales teams. 

• Align client business and IT strategies with FluidOne’s Managed Services & Infrastructure capabilities. 

• Orchestrate delivery, operations, and technical experts to design solutions that address client business priorities. 

• Ensure internal alignment across product, commercial, and delivery teams on strategic opportunities. 

• Act as a trusted advisor, bringing insight on technology trends and business transformation. 

• Represent FluidOne as a senior figure in key customer meetings, industry events, and executive forums. 

Ideal Candidate Profile

• Proven success in senior client leadership, account management, or director-level roles within IT managed services, infrastructure, or technology. 

• Experience developing and closing large, complex opportunities across both existing accounts and new logos. 

• Gravitas to engage credibly at C-suite and board level. 

• Strong commercial acumen with a track record of shaping and influencing major deals. 

• Strategic thinker with the ability to translate client challenges into multi-service solutions. 

• Excellent collaborator and communicator, able to work seamlessly with sales and technical colleagues. 

• Highly disciplined, outcome-focused, and proactive. 

• Full UK driving license required. 

Disclaimer: 

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed. 

Benefits after probationary period:

• Employee Assistance Programme (EAP) 

• Life Assurance (3x salary) 

• Sodexo Discount Platform 

• Complimentary breakfast and refreshments 

• 5% company pension contribution 

• Generous holiday entitlement + birthday leave 

• Half-price internet connectivity 

• Ride2Work scheme 

Send CV with covering letter to recruitment@fluidone.com with the job title as the subject field.

FluidOne is an equal opportunities provider and welcomes applications regardless of sex, marital status, ethnic origin, disability, religion, sexual orientation, or age.