Please note that our network freeze will be in place from 4 pm on 16/12/2016 and will last until 10 am on 03/01/2017. During this time, any change requests that involve the FluidOne core network will be postponed until the resumption of normal services on 03/01/2017. This is to ensure existing services are not affected by a lack of resource by the network operator.
Additionally, our seasonal office shutdown will take place following close of business on 23/12/2016, lasting until 9 am on 03/01/2017.
This will affect all areas of the business besides the Technical Support team, who will remain available throughout the festive period on 0207 099 8999 or by email at firstname.lastname@example.org.