Transformation Business Analyst



Report to:

Chief Information Officer




37 hours a week (Monday to Thursday 9 am-5.30 pm, Friday 9 am-5 pm)

Company Overview :

Established in 2006, FluidOne is an award-winning provider of Connected Cloud Solutions with a £109m turnover and focus on customer service, consistently achieving one of the highest Net Promoter Scores (NPS) in the industry, securing 87 for May 2024. Underlying its services is FluidOne’s national fibre network, Platform One, which is the most connected network in the UK. FluidOne has a strong company culture enjoyed by 500 staff and was ranked in the top 50 Best Companies to work for in the UK awards 2023 and in the top 25 Technology companies to work for in the UK.

FluidOne supports the needs of 2500 customers, including 200 channel resellers, with services covering connectivity, SD-WAN, cyber security, IT managed services, mobile, IoT, UCaaS and CCaaS. Addressing the needs of SME, mid-market and Enterprise, FluidOne consults with its customers to design solutions that complement their in-house IT structures. FluidOne takes complex hybrid multi-site environments and makes them simple and secure, so end-users can access their business applications wherever they are.

Led by CEO Russell Horton, co-founder Chris Rogers (who started the business in 2006), CFO Roy Hastings and CRO Simon Ward, the management team is backed by Livingbridge to support their ambitious long-term strategy.


Role Overview:

We are seeking an experienced Transformation Business Analyst to lead and execute a critical technology migration project. You will play a pivotal role in ensuring seamless transitions for our customers from legacy systems to modern technologies. If you thrive in a fast-paced environment, possess strong analytical skills, and excel at project management, this role is for you.



Project Planning and Strategy:
  • Collaborate with stakeholders to define project scope, objectives, and success criteria.
  • Develop comprehensive project plans, including timelines, milestones, and resource allocation.
  • Create risk mitigation strategies and contingency plans.
Customer Migration:
  • Analyse existing systems and data to identify migration requirements.
  • Lead end-to-end migration efforts, ensuring minimal disruption to customer operations.
  • Coordinate with technical teams to execute data mapping, transformation, and validation.
  • Communicate migration progress to customers and manage expectations.

Analytical Preparation:

  • Conduct thorough analysis of legacy systems, identifying pain points and areas for improvement.
  • Collaborate with business analysts to gather requirements and translate them into technical specifications.
  • Develop data migration strategies, considering data quality, security, and scalability.

Change Management:

  • Facilitate change management processes, ensuring smooth adoption of new technologies.
  • Engage with stakeholders to address concerns, provide training, and manage expectations.
  • Monitor user feedback and adjust implementation plans as needed.

Project Execution and Monitoring:

  • Oversee project execution, tracking milestones, deliverables, and budget.
  • Coordinate cross-functional teams, including developers, testers, and infrastructure specialists.
  • Regularly report project status to senior management and escalate issues as necessary.

Quality Assurance:

  • Implement quality control processes to validate successful migrations.
  • Conduct post-migration assessments to ensure data integrity and system functionality.
  • Address any discrepancies promptly and efficiently.

Documentation and Knowledge Transfer:

  • Maintain accurate project documentation, including technical specifications, user guides, and process flows.
  • Facilitate knowledge transfer sessions for internal teams and customers.



  • Bachelor’s degree in computer science, Information Systems, or related field.
  • Proven experience managing complex technical projects, preferably involving system migrations.
  • Strong analytical skills and attention to detail.
  • Excellent communication and stakeholder management abilities.
  • Proficiency in project management tools



The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.


Benefits after probationary period:

  • Subsidised Health and subsidised dental care
  • Employee Assistance programme (EAP)
  • Life assurance (3 x salary)
  • Sodexo Discount Platform
  • FluidOne breakfast and refreshments on working days
  • Pension contribution- 5% company contribution
  • Generous Holiday Entitlement
  • One day off for Birthday
  • Half price internet connectivity
  • Ride2Work scheme
  • Department incentives
  • Volunteer day scheme


How to apply:

Send CV with covering letter to with the job title as the subject field.

FluidOne is an equal opportunities provider and welcomes applications regardless of sex, marital status, ethnic origin, disability, religion, sexual orientation or age.