Network Engineer

Company Overview  

Established in 2006, FluidOne is an award-winning provider of Connected Cloud Solutions with a £97m turnover and focus on customer service, consistently achieving one of the highest Net Promoter Scores (NPS) in the industry, securing 86 for September 2023. Underlying its services is FluidOne’s national fibre network, Platform One, which is the most connected network in the UK. FluidOne has a strong company culture enjoyed by 445 staff and was ranked as outstanding in the Sunday Times Best Companies to work for awards 2021 and in the top 50 Technology companies to work for in the UK.

FluidOne supports the needs of 2200 customers, including 200 channel resellers, with services covering connectivity, SD-WAN, cyber security, IT managed services, mobile, IoT, UCaaS and CCaaS. Focusing on mid-market and Enterprise, FluidOne consults with its customers to design solutions that complement their in-house IT structures. FluidOne takes complex hybrid multi-site environments and makes them simple and secure, so end-users can access their business applications wherever they are.

An ambitious company with plans to grow in from current £97m Annual Revenue, 445 Staff to £300m Annual Revenue and 1300 staff by 2030 with a combination of acquisition and organic growth. 

Led by CEO Russell Horton, co-founder Chris Rogers (who started the business in 2006), CFO Roy Hastings and CRO Brendan Lynch, the management team is backed by Private Equity Company, Livingbridge, to support their ambitious long-term strategy. 

Full Job Specification

Working within the Networking Engineering Team to deliver networking solutions for our clients and the primary role will be to assist the technical leads/Senior Engineers across multiple projects, working closely with both the client, and our project management team.

The successful candidate will have close involvement with our client base as well as working with our existing technical team to deploy network solutions and working as part of a resolver group for troubleshooting technical issues and support activities when required.

This job would be perfect for someone with experience within a similar role looking for a new challenge but also presents itself as a fantastic opportunity for someone looking for a break into the IT industry. With focus on connectivity and networking, you will be fully supported and trained to gain the knowledge and skills required to reach your potential within this role, opening doors for progression within our expanding company.

Activities, Duties and Key Tasks

• Assisting and supporting the existing network engineering team during project delivery. 
• Commissioning WAN circuits / MPLS / Ethernet / Internet.
• Configuring and deploying Multi Vendor Devices (Switches, Routers and Firewalls) including SDWAN devices such as Cisco Meraki.
• Configuring, installation, and troubleshooting hardware.
• Work within a multi-disciplinary technical team.
• Receiving and owning issues; enquiries and change requests for support from clients and prioritise these requests accordingly.
• Investigating and troubleshooting network availability and application problems and other requests for support.
• Performing troubleshooting and diagnosis for issues using the technical resources and managements and monitoring tools available.
• Perform logical and physical design activities. Design, develop, implement, tune and support network environments and equipment.
• Implement complex hardware and software upgrades to meet capacity requirements.
• Perform configuration changes to increase network coverage.
• Liaison with 3rd parties, customers and site providers to ensure completion of tasks.
• Processing / coordinating service requests (moves, adds & changes)
• Ensuring that all processes are followed and all issues are owned through to resolution
• Ensuring health and safety of self and others
• Undertaking all other reasonable requests/ tasks that may be required of the post as directed by Line Manager.

General:

• Adhering to quality communication standards defined by FluidOne.
• Adhering to FluidOne’s Security and Data Protection and confidentiality Clauses.
• Undertaking any other duties deemed suitable by management.
• Maintaining job related training as required by management.
  
  

Experience / Qualifications: Essential:

• GCSE Grade C or equivalent; Maths, English,
• Cisco CCNA Technical Accreditation or equivalent experience
• knowledge and competence of multi-site LAN & WAN environments including IP routing protocols, DNS, DHCP, WiFi and Security.
• Proven knowledge and competence of WAN\LAN technologies and products
• Be competent at configuration and troubleshooting of WAN/LAN products, multi vendor skills would be a bonus

Desirable:

• Awareness of OSI model.
• Awareness of WAN/MPLS technologies.
• Experience with working with ISP suppliers.

Benefits:

• Subsidised Health and subsidised dental care.
• Employee Assistance programme (EAP).
• Life assurance (3 x salary).
• Sodexo Discount Platform.
• FluidOne breakfast and refreshments on working days.
• Pension contribution- 5% company contribution.
• Generous Holiday Entitlement.
• One day off for Birthday.
• Half price internet connectivity.
• Ride2Work scheme.
• Department incentives.
• Volunteer day scheme.
  
  

How to apply:

Please send you CV with covering letter to recruitment@FluidOne.co.uk. Please add the job title as the subject field.

FluidOne is an equal opportunities provider and welcomes applications regardless of sex, marital status, ethnic origin, disability, religion, sexual orientation or age.