Billing Team Manager



Report to:

Director of Billing and Service




37 hours a week (Monday to Thursday 9 am-5.30 pm, Friday 9 am-5 pm)

Company Overview :

Established in 2006, FluidOne is an award-winning provider of Connected Cloud Solutions with a £109m turnover and focus on customer service, consistently achieving one of the highest Net Promoter Scores (NPS) in the industry, securing 87 for May 2024. Underlying its services is FluidOne’s national fibre network, Platform One, which is the most connected network in the UK. FluidOne has a strong company culture enjoyed by 500 staff and was ranked in the top 50 Best Companies to work for in the UK awards 2023 and in the top 25 Technology companies to work for in the UK.

FluidOne supports the needs of 2500 customers, including 200 channel resellers, with services covering connectivity, SD-WAN, cyber security, IT managed services, mobile, IoT, UCaaS and CCaaS. Addressing the needs of SME, mid-market and Enterprise, FluidOne consults with its customers to design solutions that complement their in-house IT structures. FluidOne takes complex hybrid multi-site environments and makes them simple and secure, so end-users can access their business applications wherever they are.

Led by CEO Russell Horton, co-founder Chris Rogers (who started the business in 2006), CFO Roy Hastings and CRO Simon Ward, the management team is backed by Livingbridge to support their ambitious long-term strategy.


Role Overview:
This is a management role with responsibility for the billing team staff members, also based in the London office, to manage FluidOne’s billing systems and processes across all services, ensuring revenue from point of order to completion. This includes the monthly production of Invoices from two separate billing systems, revenue assurance for supplier costs and margin and maintaining SLAs on our billing enquiries ticketing queue.


Full Job Specification:
The Billing Manager will be an experienced, proactive individual who is responsible for the successful management of FluidOne’s billing platforms. They will be responsible for all duties relevant to billing, in and out, and reporting thereof.

The position will work cross functionally with Finance, Sales and the virtual teams in Romania to ensure success of the billing function every month.

Requirements of the role:

  • Ensuring the accurate and timely billing of all FluidOne’s customers across both platforms to the timetable required by the business.
  • Identify areas of revenue assurance and improvement contributing to improved Margin for the business.
  • Review and check the monthly bill run to ensure accuracy and protect margin.
  • Acting as an escalation point for customer queries and issues within the billing area including site meetings where necessary.
  • Carry out supplier reconciliation ensuring end to end financial validation of the system specifically ensuring all costs received are billed on at a margin.
  • Ensure billing processes and documentation including local work instructions are kept up to date and accurate.
  • Management and continuous improvement of end to end processes ensuring revenue from point of order to completion.
  • Enabling the use of automation to improve efficiency and accuracy of the billing function.
  • Produce bespoke reporting as necessary for major customers and channel partners.
  • Producing and presenting for accuracy reporting for the Monthly Management Board on billing performance in terms of accuracy, timing and margin.
  • Ensure training needs for the team are met with a view to continuous improvement and succession planning.
  • This job specification does not list all duties and is not limited to the above list of responsibilities.

Experience / Qualifications:

  • Previous experience within a Telecommunications business in a billing role.
  • Previous experience preferred of the Abillity Billing system.
  • Good motivation and work ethic, with the ability to demonstrate excellent analytical and problem-solving skills.
  • Excellent oral and written communication skills.
  • Strong understanding of billing platforms and project skills.
  • Must be well organised and have strong attention to detail.
  • Ability to work under time critical pressure.
  • Knowledge of SQL reporting preferred.

Benefits after probationary period:

  • Free Health and subsidised dental care.
  • Employee Assistance programme (EAP).
  • Life assurance (3 x salary).
  • Discounted gym membership.
  • FluidOne breakfast and refreshments on working days.
  • Regular company outings- go karting, top golf, go ape to name a few.
  • Pension contribution- 6% company contribution.
  • Generous Holiday Entitlement.
  • Free internet connectivity.
  • £50 Birthday Voucher.
  • Ride2Work scheme.
  • Department incentives.
  • Volunteer day scheme.
  • Individual bonuses.

How to apply:

Send your CV to with ‘Director of Billing’ as the subject field.

FluidOne is an equal opportunities provider and welcomes applications regardless of sex, marital status, ethnic origin, disability, religion, sexual orientation or age.