FluidOne’s Leadership Team, led by Russell Horton, CEO drive FluidOne’s vision to be the best quality data connectivity provider to UK business and deliver FluidOne’s 5-year mission to treble in size. They bring a fantastic blend of historic knowledge of the business, customers, products, external experience of scale, acquisitions and organic sales growth.
Joined April 2018
Russell joined FluidOne in April 2018 to lead the next stage of growth and development. He has executive responsibility for the business and its management Board, strategy and future.
With over 30 years’ experience in telecoms and IT, Russell has applied his unique skills to transform FluidOne into an innovative, award-winning business with strong customer service, market-leading systems and platforms. As CEO, he has led a range of customer-centric service improvements using Net Promoter Score (NPS), taking the company from above average to now the highest in the telecoms market, 86 in Jan 2021.
Russell continues to drive the company towards his vision of becoming the best quality Connected Cloud Solutions provider to UK businesses. The first major step on this journey was leading a Management Buyout backed by Livingbridge in Feb 2019. As part of this journey, Russell and the board at FluidOne have made strategic acquisitions
Joined October 2006
One of the founders of FluidOne, Chris has been instrumental to FluidOne’s dramatic expansion. Joining the company in its early stages in 2006, Chris helped develop the business and direct the roll-out of its new cutting-edge network.
Chris led the design and build of Platform One, which holds the Queens Award for Enterprise: Innovation, at the heart of which our products and services sit. Chris is responsible for the strategy and direction of our core network, R&D, software, products, supplier relationships, commercial contracts and IT systems. With strong relationships with many of our long-standing customers and partners, and in-depth knowledge and expertise of the connectivity market, Chris has become a key trusted advisor.
Chris is married with 3 children, lives on the outskirts of London and often braves the 14-mile cycle into work. Living close to Twickenham stadium he enjoys catching a good game of rugby whenever possible.
Joined November 2020
Roy leads FluidOne’s finance organisation, focussing on providing the group with a platform to enable its growth plans as well as taking a leading role in FluidOne’s buy-and-build acquisition strategy.
Roy has a proven track record in fast-moving, commercial CFO roles within private equity-funded businesses across a range of sectors. He has specialised in originating and executing corporate transactions, with a focus on delivering shareholder value through effective post acquisition integrations. A fellow of the Institute of Chartered Accountants in England & Wales, Roy’s earlier career roles include M&A Director at a FTSE 100 company and over 10 years within the corporate finance advisory arm of a ‘Big 4’ accountancy and advisory firm. During this time, Roy was involved in a wide range of corporate finance transactions, with transaction sizes ranging from under £1m up to £5bn.
Group Finance Director
Joined November 2017
Hemant is a qualified accountant with many years’ experience within the telecoms industry. Previously working for companies which include Cable & Wireless, Vodafone, Azzurri and Maintel, Hemant has worked across several dynamic functions within finance.
He has a track record delivering transformational programmes across organisations to identify commercial improvement and deliver strong financial control. Hemant is an integral part of the finance team working alongside CFO, Roy Hastings.
Hemant is married with 2 children, is an enthusiastic DIYer and would have been a carpenter in another life.
Head of Channel
Joined November 2019
Lee is a channel professional with over 25 years’ experience. He joins the FluidOne leadership team, bringing a wealth experience operating in senior roles, developing go-to-market strategies and building successful sales teams.
With a wealth of ICT experience, Lee has drive and industry knowledge - making him the right fit to lead the channel growth strategy.
Lee is responsible for retaining, growing and on-boarding new partners and driving FluidOne’s channel strategy and vision; enabling our partner ecosystem to deliver unique commercially viable propositions to the UK market.
Lee lives in the South East, and enjoys spending time with the family and two dogs, following his beloved Liverpool FC.
Commercial Director - Mobile
Joined June 2006
Ash is responsible for product, sales, service and innovation for mobile solutions at FluidOne. Ash has a proven track record with 18 years' of telecoms industry experience leading teams, winning new clients, cross-selling value-add services; and building long-term relationships with clients and suppliers. Ash joined FluidOne from One Point, following Fluidata’s acquisition of One Point in 2016, since which he has enjoyed great success cross-selling One Point services into the wider customer base, specialising in mobile solutions. Ash is also responsible for developing the IoT product roadmap and strategy, leading innovation and combining IoT with our Platform One network to bring combined solutions to market.
Ash enjoys spending time with his wife and two sons, playing football or visiting any farm or zoo in reach. A keen foodie and former MasterChef contestant, Ash loves to cook, eat out and doesn't mind a little wine tasting.
Service and Billing Director
Joined June 2018
James joined FluidOne after being headhunted by Russell Horton, CEO having worked together at several companies over the past 16 years'. James is responsible for all aspects of Customer Service and Billing. The core of his role is ensuring that customer experience is at the heart of all of our planning and decision making, ensuring FluidOne’s services, customer delivery and provisioning remain of the highest quality and lead the market. James has a proven track record of improving NPS and has been instrumental integrating billing and operations for twelve acquisitions over a number of years in high growth environments covering the full range of IT, unified communications, connectivity and mobile products.
James lives in London with his two daughters and spends his spare time learning to fly microlights whenever he gets the chance.
Joined October 2007
Dan is responsible for the day-to-day running of the network and developing new products and services for customers. Dan heads up the Network Operations team which is involved in the design of customer infrastructure solutions, ensuring the best utilisation of available products and services for customers.
Dan has a BSc in Computer Science from the University of Bath and joined FluidOne during a rapid growth phase in 2007, allowing him to become an integral part of FluidOne’s success. He has been heavily involved in many parts of the business, including the roll-out and management of the existing core networks and the design and implementation of upgrades and enhancements.
Dan is married and lives in London. He supports Arsenal Football Club and in his spare time, plays football; Dan also likes to do the occasional ultramarathon!
Head of People
Joined April 2018
Sheena is a qualified HR and training professional with over 20 years' People management experience working in operational and HR environments for SME’s, as well as large global organisations. Sheena has led several change management programmes including TUPE, restructures, company sale, group mergers and site setups; being given full responsibility for the entire Employee life cycle.
Sheena has also designed and delivered several leadership training programmes to ensure People Managers are equipped with the tools to manage high performing teams within a highly engaged and happy working environment.
Sheena is a single mum with two daughters and a mentor for young adults (via the CIPD), helping those who want to get back into the system through work or further education. She is also a qualified Reiki Master and enjoys cooking and entertaining in her spare time.
Head of Development
Joined January 2018
With over 20 years’ experience of leading software development, Paul brings a great toolset for building market-leading applications that are scalable and performant supporting thousands of end users. His prior solutions have delivered automation, ease of use and real ROI to the end customer.
Paul has made major improvements to the software development life cycle, increasing the quality, pace and functionality of Dash, as part of Platform One. His first major piece of work was the design and build of Ethernet on Demand, our market-leading SDN service launched in September 2018.
A lifelong Brighton and Hove Albion fan, Paul enjoys nothing more than spending time at the Amex with his son watching a match. Once a keen player and youth team coach, Paul now keeps fit running and circuit training. He enjoys a long walk in the countryside with family and his four-legged friend; as long as it