James joined FluidOne after being headhunted by Russell Horton, CEO having worked together at several companies over the past 16 years’.
James is responsible for all aspects of Customer Service and Billing. The core of his role is ensuring that customer experience is at the heart of all of our planning and decision making, ensuring FluidOne’s services, customer delivery and provisioning remain of the highest quality and lead the market. James has a proven track record of improving NPS and has been instrumental integrating billing and operations for twelve acquisitions over a number of years in high growth environments covering the full range of IT, unified communications, connectivity and mobile products.
James lives in London with his two daughters and spends his spare time learning to fly microlights whenever he gets the chance.