After a rigorous tender process, FluidOne was selected against a number of key criteria in a three-way bidding process.
Stuart Young said: “Our business changes all the time, along with our requirements, and so we needed a provider that would offer the flexibility we need to change things quickly along with the reassurance that the network can handle periods of heavy usage. FluidOne were able to offer these assurances alongside a formal Service Level Agreement (SLA) that means our investment is protected should something go wrong.”
The first challenge was to design a network solution that could provide the bandwidth and coverage needed to provide the entire Sony Centres estate with resilient, high-speed Internet to support multiple retail requirements. FluidOne provided Sony with a up to 20 Mb/s broadband private connection into 46 Sony Centres across Great Britain to support a wide range of services, including:
Sony Entertainment Network
One of the first things that FluidOne sought to fix was contention rates around peak times, not only from public Internet traffic but also as a result of heavy usage within demonstrations on the shop floor. As FluidOne’s network is not contended, Sony Centres no longer experienced variations in service quality; no matter what the utilisation, or location.
“At any one time, multiple connected demonstrations can, and will, be taking place on the shop floor and so it’s critical that network contention doesn’t interfere with Sony’s ability to give the best retail experience possible.” Said, Piers Daniell, Managing Director, FluidOne. “We provide a Private WAN to each Sony Centre which means it’s not competing for public bandwidth – a nightmare at peak times in the afternoon or the weekend, which are also prime selling times for Sony.”
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