Murray Group is a family run Volkswagen Dealership in Devon. It has three locations in Plymouth and Newton Abbot. Murray Group sells new and used Volkswagen Passenger Cars, VW Commercial Vehicles and Skoda vehicles in addition to offering Service and Parts.

As a Volkswagen (VW) dealership group, the Murray Group is connected to VW headquarters in Germany as well as a multitude of other online resources and relies on access to these systems when supporting customers. Even if the customer is not an existing customer of Murray Group’s, staff need to be able to access the vehicle’s service history in order to provide the best service. In addition, with three branches spread across Devon, employees need to be able to communicate with the rest of the business.

Previously, Murray Group Head Office had an ADSL line. However with only one line, if for some reason the service failed, it meant that the company was unable to get online and was losing business. It was at this point that it began looking at alternatives.

“We had periods when we couldn’t get online at all,” said Mike Davidson, Group IT Manager at Murray VW, “which is hardly ideal when customers are bringing in their cars and you need immediate access to their service history.”

The FluidOne support team examined the issues that were affecting the dealership, and quickly realised that the business had outgrown the current solution. Although Mike examined the options that other providers were offering, the personal support offered by FluidOne made him want to seek a solution from them.