DAD sees reliability and security with a private wide area network

DAD’s rapid expansion generated a need for a flexible, reliable server system that could accommodate their size and facilitate their growth. This need was met by FluidOne.

Client: DAD

Key products:

Private Wide Area Network
VOIP

Situation

In the last two years, DAD has doubled in size. As a result, it was running out of server space, and power usage and connectivity was pushed to the limits. Its building is close to the Thames in London, so as well as connectivity, it needed to find a secure server in an area not subject to flooding.

FluidOne’s customer service is great. We can easily access the helpdesk, and there’s always someone I can call. You always reach a human being, not an automated system – someone will pick up the phone and respond quickly.

Geo Pirinoli, IT manager

Solution

Geo Pirinoli, IT manager for DAD, approached FluidOne for a solution: “FluidOne was by far the most responsive company we approached,” he says. “It provided us with a solution based on what we actually need, built around our specific requirements.”

FluidOne’s data centre in Hemel Hempstead provided the answer to DAD’s server storage needs. The centre is where FluidOne houses its own 24/7 NOC, so engineers are on site, night and day.

FluidOne provided a secure connection from DAD’s office in London to the servers in Hemel Hempstead via a PWAN (private wide area network) – a dedicated private core network which is built for each client and managed by FluidOne. Pirinoli describes the data centre as being “like a branch office,” hosting all DAD’s core infrastructure data, such as email, databases, and core files, leaving only two servers at the company’s London office. The PWAN operates as a private network across all sites with absolute security and without the necessity of VPN tunnels.

“Reliability and security are the most important things to us,” says Pirinoli. “ FluidOne gives us peace of mind on both counts.”

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Success

Pirinoli says: “FluidOne listens to what we need and takes care to provide it. For example, we wanted to install a VoIP system and we called FluidOne. The team found us the best provider and now manages that system for us as well.”

“FluidOne’s customer service is great. We can easily access the helpdesk, and there’s always someone I can call. You always reach a human being, not an automated system – someone will pick up the phone and respond quickly.”

Bespoke database to facilitate DAD’s expansion
Fully managed voice system
Secure stable connectivity
Excellent 24/7 customer service

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