When your company’s success depends on the productive efficiency of your call centre staff, the performance, usability and effectiveness of your telephony to seamlessly integrate with other systems is absolutely critical.This case study outlines the experiences of a fast growing, award-winning research agency. After choosing FluidOne for their new telephone system, Accent gained a provider with the necessary expertise to smoothly integrate their new solution with other legacy technology and install it without downtime. Accent also acquired a solution with the extra capacity and enhanced performance needed to support their outbound call team of research agents, while further strengthening their reputation for quality.

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