Senior HR Advisor

Company Overview:

Established in 2006, FluidOne is an award-winning provider of Connected Cloud Solutions with a £110m turnover and focus on customer service, consistently achieving one of the highest Net Promoter Scores (NPS) in the industry, securing 84 for September 2025. Underlying its services is FluidOne’s national fibre network, Platform One, which is the most connected network in the UK. FluidOne has a strong company culture enjoyed by 460 staff and was ranked in the top 50 Best Companies to work for in the UK awards 2023 and in the top 25 Technology companies to work for in the UK.

FluidOne supports the needs of 2,000+ customers, including 200 channel resellers, with services covering connectivity, SD-WAN, cyber security, IT managed services, mobile, IoT, UCaaS and CCaaS. Addressing the needs of SME, mid-market and Enterprise, FluidOne consults with its customers to design solutions that complement their in-house IT structures. FluidOne takes complex hybrid multi-site environments and makes them simple and secure, so end-users can access their business applications wherever they are.

Led by CEO Russell Horton, co-founder Chris Rogers (who started the business in 2006), CFO Graham Dickie - the management team is backed by Livingbridge to support their ambitious long-term strategy.

Role Overview:

The Senior HR Advisor plays a key role in supporting the delivery of effective HR services across the organisation. This position is responsible for providing expert guidance on employee relations, performance management, and HR policy implementation. Acting as a trusted partner to managers, the Senior HR Advisor ensures HR practices are aligned with business goals while maintaining a high level of confidentiality and professionalism. The role requires strong interpersonal skills, sound judgement, and the ability to manage sensitive matters with discretion. 

Role Responsibilities:

General HR Administration: 

• Maintain and update employee records in PeopleHR, ensuring accuracy and confidentiality.  

• Manage the shared HR inbox, triage queries, and log actions in the HR Tracker.  

• Action employment offer letters, contracts, and benefit forms using standard templates, ensuring accuracy and timely delivery.  

• Upload documents to People HR (HRIS) and SharePoint, ensuring compliance with internal policies.  

• Support audit preparation and ensure documentation is up to date and accessible.  

Onboarding & Offboarding: 

• Prepare offer letters, contracts, welcome packs, and coordinate IT setup for new starters.  

• Conduct background/reference checks and manage induction scheduling.  

• Maintain the New Starter Log and Leavers Checklist.  

• Process leaver documentation, conduct exit interviews, and ensure timely offboarding.  

• Monitor probation periods and ensure timely reviews and documentation  

Data & Systems Management: 

• Ensure timely updates to PeopleHR for starters, changes, and leavers.  

• Support payroll accuracy by checking data ahead of submission deadlines.  

• Track sickness, absences, and welfare meetings.  

• Administer Employee benefits and ensure leavers are removed from schemes promptly.  

• Generate and analyse HR metrics to support strategic decision making.  

Employee Relations & Support: 

• Act as a first point of contact for HR-related queries and escalate complex issues as needed.  

• Assist with informal and formal employee relations cases, including notetaking and documentation  

• Support line managers with promotions, pay rises, and employee concerns.  

• Help maintain a positive employee experience through consistent communication and support.  

Office Management: 

• Liaise and collaborate with the Office Management team to support upkeep of the Colgate Office.  

• Manage weekly food shop and stationery replenishment.  

• Facilitate Health & Safety tasks and audits for the Colgate Office.  

Additional Responsibilities: 

• Assist in reviewing and updating HR policies and procedures.  

• Support the scheduling, tracking and delivery of internal HR training and development programmes.  

• Participate in or lead HR-related projects such as system upgrades, engagement surveys, or reward scheme reviews.  

Role Requirements:

• Strong understanding of Employment law and HR best practices  

• Excellent communication and interpersonal skills  

• Ability to manage employee relations cases with sensitivity  

• Proven experience in coaching managers and supporting change  

• High level of confidentiality and discretion in handling sensitive information  

• Strong organisational and time management skills  

• Proficiency in HR systems and reporting tools  

• Strong attention to detail and a proactive approach is crucial to this role  

• Proficiency in Microsoft office suite  

• CIPD Qualification or working towards it (desirable)  

Benefits after probationary period:

• Subsidised health and dental care  

• Employee Assistance Programme (EAP) 

• Life assurance (3x salary) 

• Discount platform  

• FluidOne breakfast and refreshments on office days  

• Pension contribution – 5% company contribution 

• Generous holiday entitlement 

• One day off for birthday 

• Half price internet connectivity 

• Ride2Work scheme 

• Department incentives 

• Volunteer day scheme 

Send CV with covering letter to recruitment@fluidone.com with the job title as the subject field.

FluidOne is an equal opportunities provider and welcomes applications regardless of sex, marital status, ethnic origin, disability, religion, sexual orientation, or age.