IT Presales Architect (SMB) - South

Company Overview:  

Established in 2006, FluidOne is an award-winning provider of Connected Cloud Solutions with a £110m turnover and focus on customer service, consistently achieving one of the highest Net Promoter Scores (NPS) in the industry, securing 84 for March 2026. Underlying its services is FluidOne’s national fibre network, Platform One, which is the most connected network in the UK. FluidOne has a strong company culture enjoyed by 460 staff and was ranked in the top 50 Best Companies to work for in the UK awards 2023 and in the top 25 Technology companies to work for in the UK.

FluidOne supports the needs of 2,000+ customers, including 200 channel resellers, with IT and Cyber Security managed services underpinned by connectivity and communications solutions. A comprehensive managed service provider (MSP), FluidOne has in-house experts that specialise in providing solutions ranging from IT security and disaster recovery, to cloud hosting and Microsoft licence management. As AI becomes a core enabler of innovation, FluidOne’s vision is to lead the way in secure AI adoption, combining innovative Connected Cloud solutions with unmatched expertise and service, empowering businesses to thrive confidently in the AI era. The company consults with its customers to design solutions that complement their in-house IT structures; taking complex hybrid multi-site environments, to make them simple and secure, so end-users can access their business applications wherever they are.

FluidOne delivers tailored IT solutions across a broad customer base, structured to meet the specific needs of different market segments. For small and medium-sized businesses (SMBs), FluidOne provides comprehensive IT support through its branch network, delivering localised, expert services that ensure security, efficiency, and scalability, providing individual solutions and fully comprehensive managed services. For enterprise clients, FluidOne offers advanced solutions that manage costs, risks and optimise organisational operational performance, providing everything from design and delivery to ongoing support. Specialising in Data & AI (D&AI), managed services, and cloud transformation, FluidOne’s toolkit includes consulting-led services that help enterprises harness the power of artificial intelligence while maintaining robust compliance and security. FluidOne’s dual-structured approach ensures all customers—from growing SMBs to large, complex enterprises—benefit from trusted, innovative, and future-ready IT services.

Led by CEO Paul Kahn, co-founder Chris Rogers (who started the business in 2006) and CFO Graham Dickie, the management team is backed by Livingbridge to support their ambitious long-term strategy.    

Role Overview: 

As an IT Presales Architect South, you will be responsible for producing and owning presales technical solutions for SMB customers aligned to FluidOne’s Managed Service Provider (MSP) offerings, supporting opportunities covered by the Camberley and Brighton offices.

This role is focused exclusively on SMB-scale projects and ongoing managed services, delivering repeatable, standardised, and commercially viable solutions across Modern Workplace, Microsoft 365 migrations, on‑premises to cloud transitions, and server refresh and upgrade projects.

You will work closely with regional sales teams, consultancy, and delivery functions to ensure solutions are fit for MSP delivery, scalable, and aligned to FluidOne service standards.

The role operates on a hybrid basis, with a requirement to attend the office two days per week or undertaking customer visits to discuss opportunities and proposals, when required

Key Responsibilities: 

Regional SMB Presales Ownership (South)

• Act as the primary presales technical lead for SMB MSP opportunities across the South
• Support opportunities aligned to the Camberley and Brighton offices
• Proactively identify cross-sell opportunities within the Camberley and Brighton customer base
• Work closely with sales teams to shape opportunities from early qualification through proposal
• Maintain a strong balance of speed, quality, and commercial awareness

SMB Presales Delivery

• Deliver presales solutions for SMB customers, focused on:
• Standardised Modern Workplace
• SMB M365 tenant migrations and consolidations
• On‑premises to cloud migrations
• Server refresh and lifecycle upgrade projects
• Focus on pragmatic, supportable designs rather than bespoke enterprise architectures
• Ensure all solutions map cleanly into ongoing MSP support models

Customer Engagement & Discovery

• Lead lightweight discovery sessions tailored to SMB environments
• Understand customer business needs, budget constraints, and operational priorities
• Translate requirements into clear, outcome-focused presales solutions
• Act as a trusted technical advisor while maintaining commercial pragmatism
• Build strong working relationships with stakeholders at all levels within the client organisation
• Design presales solutions covering:
  • Microsoft 365 Modern Workplace (Exchange, Teams, SharePoint, Intune, Entra ID)
  • Small-scale tenant-to-tenant and domain migrations
  • On‑premises to Azure or hybrid SMB architectures
  • Server upgrades, refresh, and cloud transitions
• Produce right-sized, standardised architectures aligned to MSP delivery
• Avoid unnecessary complexity; prioritise supportability and margin

Solution Architecture & Design (SMB)

• Design presales solutions covering:
  • Microsoft 365 Modern Workplace (Exchange, Teams, SharePoint, Intune, Entra ID)
  • Small-scale tenant-to-tenant and domain migrations
  • On‑premises to Azure or hybrid SMB architectures
  • Server upgrades, refresh, and cloud transitions
• Produce right-sized, standardised architectures aligned to MSP delivery
• Avoid unnecessary complexity; prioritise supportability and margin

M365 & Migration Presales (SMB)

• Shape presales solutions for:
  • Simple tenant consolidation or separation scenarios
  • AD to Entra ID alignment and cleanup
  • File to SharePoint, Exchange to Exchange online
  • Identity, access, and authentication suitable for SMB operations
• Complete M365 Environment reviews to identify improvements to existing customers
• Clearly articulate scope, assumptions, risks, and exclusions
• Ensure migrations are repeatable and operationally manageable
• Design presales solutions for:
  • SMB server refresh and lifecycle upgrades
  • Virtualisation upgrades
  • Azure IaaS migrations for MSP-managed environments
• Ensure designs fit within standard MSP toolsets and operational processes

Infrastructure & Cloud Presales (SMB)

• Design presales solutions for:
  • SMB server refresh and lifecycle upgrades
  • Virtualisation upgrades
  • Azure IaaS migrations for MSP-managed environments
• Ensure designs fit within standard MSP toolsets and operational processes

Presales Documentation & Commercial Support

• Produce concise presales documentation including:
  • High-level solution overviews
  • Migration and upgrade approaches
  • Assumptions, risks, and dependencies
  • Statement of Works (SoW) including pricing
• Support proposals, scopes, and customer-facing presentations
• Attend customer site meetings to discuss opportunities and proposals
• Clearly communicate value and limitations to manage SMB expectations

Security & Identity (SMB MSP Focused)

• Embed baseline security and identity best practice into all solutions
• Design identity and access approaches using Entra ID and Conditional Access
• Ensure solutions meet MSP security standards without over-engineering
• Align security controls to SMB budgets and operational maturity
• Work closely with Engineering, Consultancy, MSP Delivery, Service Desk, and Security teams
• Ensure smooth handover from presales into delivery and managed service onboarding
• Contribute to repeatable presales templates, solution patterns, and standards
• Help refine and improve SMB MSP presales offerings
• Identify opportunities to simplify, standardise, and accelerate presales
• Stay current with Microsoft SMB-focused cloud and workplace solutions

Internal Collaboration

Work with Enterprise Presales to coordinate delivery, solutions, and technologies across group

Continuous Improvement

• Help refine and improve SMB MSP presales offerings
• Identify opportunities to simplify, standardise, and accelerate presales
• Stay current with Microsoft SMB-focused cloud and workplace solutions

Qualifications and Skills

• Proven experience in SMB-focused IT presales, solution architecture, or consultancy
• Strong background in Microsoft 365 and SMB migration scenarios
• Experience designing solutions intended for MSP delivery and ongoing support
• Solid understanding of on‑prem, cloud, and hybrid SMB environments
• Strong communication skills, able to explain solutions clearly to SMB customers
• Commercially aware, with a strong focus on scope control and delivery alignment
• Microsoft certifications (MD-102, MS‑102, AZ‑104, AZ‑305, SC‑300 or similar)
• Full UK driving licence.

Disclaimer: 

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed. 

Benefits after probationary period 

• Subsidised Health and subsidised dental care  
• Employee Assistance programme (EAP) 
• Life assurance (3 x salary) 
• Sodexo Discount Platform  
• FluidOne breakfast and refreshments on working days  
• Pension contribution- 5% company contribution 
• Generous Holiday Entitlement 
• One day off for Birthday 
• Half price internet connectivity 
• Ride2Work scheme 
• Department incentives 
• Volunteer day scheme 

Send CV with covering letter to recruitment@fluidone.com with the job title as the subject field.

FluidOne is an equal opportunities provider and welcomes applications regardless of sex, marital status, ethnic origin, disability, religion, sexual orientation, or age.