IT Technician

Company Overview:  

Established in 2006, FluidOne is an award-winning provider of secure Connected Cloud Solutions with a £110m turnover and consistently one of the highest Net Promoter Scores (NPS) in the industry. FluidOne has a strong company culture enjoyed by 460 staff and was ranked in the UK top 50 large companies to work for in the Best Companies awards 2023.  

FluidOne supports the needs of 2,000+ customers, including 200 channel resellers, with IT and Cyber Security managed services underpinned by connectivity and communications solutions. A comprehensive managed service provider (MSP), FluidOne has in-house experts that specialise in providing solutions ranging from IT security and disaster recovery, to cloud hosting and Microsoft licence management. As AI becomes a core enabler of innovation, FluidOne’s vision is to lead the way in secure AI adoption, combining innovative Connected Cloud solutions with unmatched expertise and service, empowering businesses to thrive confidently in the AI era. The company consults with its customers to design solutions that complement their in-house IT structures; taking complex hybrid multi-site environments, to make them simple and secure, so end-users can access their business applications wherever they are. 

 FluidOne delivers tailored IT solutions across a broad customer base, structured to meet the specific needs of different market segments. For small and medium-sized businesses (SMBs), FluidOne provides comprehensive IT support through its branch network, delivering localised, expert services that ensure security, efficiency, and scalability, providing individual solutions and fully comprehensive managed services. For enterprise clients, FluidOne offers advanced solutions that manage costs, risks and optimise organisational operational performance, providing everything from design and delivery to ongoing support. Specialising in Data & AI (D&AI), managed services, and cloud transformation, FluidOne’s toolkit includes consulting-led services that help enterprises harness the power of artificial intelligence while maintaining robust compliance and security. FluidOne’s dual-structured approach ensures all customers – from growing SMBs to large, complex enterprises – benefit from trusted, innovative, and future-ready IT services.  

Role Overview: 

As an IT Technician, you will play a key role in delivering high-quality workshop services by building, configuring, maintaining, and repairing IT equipment to meet client requirements. You will take ownership of the day-to-day operation of the workshop, ensuring work is completed efficiently, accurately, and to a consistently high standard. Working closely with clients and internal teams, you will provide timely updates on equipment builds, repair progress, and workshop activity while delivering an excellent customer experience. The role requires strong technical knowledge, excellent organisational skills, and a proactive approach to problem-solving to ensure all equipment is prepared, repaired, and returned in line with agreed service levels.  

Responsibilities:

Workshop Support:

• Diagnose and resolve hardware and operating system issues in the workshop.
• Complete hardware and software break/fix tasks to maintain high operational standards.
• Assist with stockroom & shipping cover when required

Equipment Build and Configuration:

• Build, configure, and prepare new IT equipment to the required specification.

Ownership, Quality, and Records:

• Own end-user issues through to resolution, escalating where required.
• Complete all work to a high standard, ensuring consistent quality across workshop and field-based activities.
• Maintain accurate service-system records for completed work, updates, and resolutions.

Requirements:  

Desktop and Productivity Platforms:

• Working knowledge of Microsoft desktop operating systems, including Windows 10 and Windows 11.
• Proficient in Microsoft Office 2019 and Microsoft 365.

Server and Infrastructure Knowledge:

• Understanding of Windows Server operating systems.

Networking and Troubleshooting:

• Knowledge of network technologies and core networking principles.
• Ability to diagnose, repair, and troubleshoot PC hardware and software issues.

Desirable Skills and Experience:

• Experience with server hardware builds and related software.
• Knowledge of WDS/MDT for imaging and deployment.
• Familiarity with Microsoft Intune and modern endpoint management.
• Experience using Acronis imaging software.
• Understanding of common diagnostic and system analysis tools.

Disclaimer: 

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed. 

Benefits after probationary period:

• Subsidised health and dental care
• Employee Assistance Programme (EAP)
• Life assurance (3x salary)
• Sodexo discount platform
• FluidOne breakfast and refreshments on office days
• Pension contribution – 5% company contribution
• Generous holiday entitlement
• One day off for birthday
• Half price internet connectivity
• Ride2Work scheme
• Department incentives
• Volunteer day scheme

Send CV with covering letter to recruitment@fluidone.com with the job title as the subject field.

FluidOne is an equal opportunities provider and welcomes applications regardless of sex, marital status, ethnic origin, disability, religion, sexual orientation, or age.