Internal Account Manager

Company Overview:  

Established in 2006, FluidOne is an award-winning provider of secure Connected Cloud Solutions with a £110m turnover and consistently one of the highest Net Promoter Scores (NPS) in the industry. FluidOne has a strong company culture enjoyed by 460 staff and was ranked in the UK top 50 large companies to work for in the Best Companies awards 2023.  

FluidOne supports the needs of 2,000+ customers, including 200 channel resellers, with IT and Cyber Security managed services underpinned by connectivity and communications solutions. A comprehensive managed service provider (MSP), FluidOne has in-house experts that specialise in providing solutions ranging from IT security and disaster recovery, to cloud hosting and Microsoft licence management. As AI becomes a core enabler of innovation, FluidOne’s vision is to lead the way in secure AI adoption, combining innovative Connected Cloud solutions with unmatched expertise and service, empowering businesses to thrive confidently in the AI era. The company consults with its customers to design solutions that complement their in-house IT structures; taking complex hybrid multi-site environments, to make them simple and secure, so end-users can access their business applications wherever they are. 

Role Overview: 

The Internal Account Manager partners with the External Account Manager to help drive revenue, support customer retention and deliver an excellent customer experience.

Sitting within the Sales Support team, the role acts as the internal point of contact for clients and is responsible for managing the day-to-day administrative, logistical and operational sales support activities that keep accounts moving.

This includes liaising with all companies within the Phenna Group, gathering requirements, obtaining pricing, preparing and submitting quotes, processing orders and keeping account records accurate, allowing the External Account Manager to focus on field strategy, external relationship building and new commercial opportunities.

As part of the wider Sales Support team, the role will also provide cover for annual leave, absence and other team requirements where needed.

Responsibilities:

• Quote generation: Create accurate, timely and competitive quotes and proposals in collaboration with the External Account Manager, vendors and relevant internal teams.
• Customer liaison: Act as the internal point of contact for customers, handling day-to-day enquiries relating to pricing, product availability, renewals, delivery schedules, order status and general account support.
• Pricing and procurement support: Obtain pricing from vendors, distributors and internal teams, ensuring information is accurate, commercially viable and returned within agreed timescales.
• Order processing: Manage the end-to-end order process, including order entry, validation, internal handover, tracking delivery progress and supporting invoicing queries where required.
• Cross-functional collaboration: Liaise with sales, procurement, finance, logistics, service delivery and operations teams to ensure smooth fulfilment of customer requirements and timely resolution of issues.
• Pipeline and CRM management: Maintain accurate account records, update sales opportunities, track quote status and support the External Account Manager with forecasting and reporting.
• Sales support: Prepare reports, customer information, presentations and account review materials to support the External Account Manager in client meetings and account planning.
• Opportunity follow-up: Proactively follow up on outstanding quotes, customer queries and internal actions to help progress opportunities through to completion.
• Administrative support: Provide accurate and timely administrative support across the sales process, ensuring tasks are completed consistently and records are kept up to date.
• Sales Support team cover: Work as part of the wider Sales Support team, providing cover for annual leave, absence and other team requirements to ensure continuity of service for customers and colleagues.

 Requirements:  

• Confident & Proactive attitude
• Good communication skills
• Good listening skills
• Attention to detail
• Ability to analyse and ask questions
• Follow procedures
• Calm under pressure

Requirements:

Disclaimer: 

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed. 

Benefits after probationary period:

• Subsidised health and dental care
• Employee Assistance Programme (EAP)
• Life assurance (3x salary)
• Sodexo discount platform
• FluidOne breakfast and refreshments on office days
• Pension contribution – 5% company contribution
• Generous holiday entitlement
• One day off for birthday
• Half price internet connectivity
• Ride2Work scheme
• Department incentives
• Volunteer day scheme

Send CV with covering letter to recruitment@fluidone.com with the job title as the subject field.

FluidOne is an equal opportunities provider and welcomes applications regardless of sex, marital status, ethnic origin, disability, religion, sexual orientation, or age.