Billing Administrator


Cheltenham, London, Horsham (Hybrid working)

Report to:

Head of Billing




37 hours per week

Company Overview :

Established in 2006, FluidOne is an award-winning provider of Connected Cloud Solutions with a £97m turnover and focus on customer service, consistently achieving one of the highest Net Promoter Scores (NPS) in the industry, securing 86 for September 2023. Underlying its services is FluidOne’s national fibre network, Platform One, which is the most connected network in the UK. FluidOne has a strong company culture enjoyed by 445 staff and was ranked as outstanding in the Sunday Times Best Companies to work for awards 2021 and in the top 50 Technology companies to work for in the UK.

FluidOne supports the needs of 2200 customers, including 200 channel resellers, with services covering connectivity, SD-WAN, cyber security, IT managed services, mobile, IoT, UCaaS and CCaaS. Focusing on mid-market and Enterprise, FluidOne consults with its customers to design solutions that complement their in-house IT structures. FluidOne takes complex hybrid multi-site environments and makes them simple and secure, so end-users can access their business applications wherever they are.

An ambitious company with plans to grow in from current £97m Annual Revenue, 445 Staff to £300m Annual Revenue and 1300 staff by 2030 with a combination of acquisition and organic growth. 

Led by CEO Russell Horton, co-founder Chris Rogers (who started the business in 2006), CFO Roy Hastings and CRO Brendan Lynch, the management team is backed by Private Equity Company, Livingbridge, to support their ambitious long-term strategy. 

Full Job Specification:

The Billing Administrator will be an organised individual who is responsible for ensuring all completed sales opportunities are invoiced to FluidOne customers with accuracy and in a timely manner. They will manage an invoicing, cease and reconciliation queue whilst regularly interacting with customers and internal teams to support and answer queries.
The position will have the opportunity to work cross functionally with Finance, Service Delivery, Project Management, and Sales as part of a fast-paced billing team. The right candidate will be thorough with a high attention to detail when raising invoices and reconciling orders.

Main responsibilities:

  • Managing an individual queue of sales orders, investigating, and determining when to issue
    invoices, cease services or make changes using the order management systems. Ensuring
    that both purchase and customer orders are matching and billing within a timely manner.
  • Raise non-recurring invoices for various FluidOne services via the billing system.
  •  Onboard new customers and renew existing customers on the billing system using order
    forms provided by the sales team.
  • Raise and track disputes with carriers and ensure we are receiving the required credits.
  •  Assist in the maintenance and management of the billing team order queue.
  • Resolve customer queries and issues within the billing as per agreed SLAs.

Experience / Qualifications:

  • Someone studying towards an accounting qualification would be an ideal candidate for this
  • Attention to detail, a proactive approach and analytical thinking is crucial to this role.
  • Problem-solving is a huge part of what we do, therefore flexible, analytical, and problemsolving
    skills are key.
  • Experience working in a financial or billing environment is advantageous.
  • Basic Excel skills required.
  • We’re looking for people who will enjoy building up their understanding of complex systems.
  • We need people who enjoy mixing with others; our success depends on the ability to build
    relationships with colleagues and customers alike.
  • Excellent oral and written communication skills.
  • Prior telecoms experience is preferable but not essential.

How to apply:

Please send you CV with covering letter to Please add the job title as
the subject field.

FluidOne is an equal opportunities provider and welcomes applications regardless of sex, marital
status, ethnic origin, disability, religion, sexual orientation or age.