Where to start?
Aside from the obvious essentials – computers, an internet connection, etc – it can be hard to know what you actually need to successfully implement and rollout AI. True AI adoption requires a lot more than knowing you'll be typing into a search bar, which can be overwhelming.
FluidOne is a market-leading
Connected Cloud Solutions provider
Our Connected Cloud Solutions
Built upon the foundation of the most connected network in the UK, Platform One, comprising more than 30 carriers across MPLS, ethernet, DSL, FTTP, SD-WAN, SASE, Mobile and IoT, FluidOne is number one for multi-site and quality.
FluidOne combines its award-winning connectivity with services covering Cyber Security, IT & Cloud Managed Services, Mobile & IoT, UCaaS and CCaaS to deliver a fully integrated connected cloud service from end user to application, wherever they may be.
SD-WAN & Connectivity
FluidOne is an expert in the right SD-WAN solutions to fit your business, partnering with best of breed SD-WAN vendors and combining it with the best choice of connectivity in the market via our award winning software defined network, Platform One.
SASE (Secure Access Service Edge)
FluidOne have partnered with global SASE leader, Zscaler, to bring SASE services to customers who either have the majority of their applications in the public cloud or are SaaS-based.
IT & Cloud Managed Services
We work with your IT Team to solve their key challenges, so that they get noticed for the right reasons.
With an ISO 20000 for IT Service Management, we complement your in house IT team to reduce your expenditure and deliver the best possible service to your end users.
Cyber Security
We don’t believe in marking our own homework and so we have invested in a market-leading cyber security company. Our dedicated Cyber Security sister company, Cyber Security Associates (CSA), is led by the best cyber specialists in the market.
This separation, with its own leadership, allows CSA to be arm’s length from our IT managed services and ensures an independent review of anything we provide.
Unified Communications & Contact Centre
Specialists in 8x8, Mitel and Teams, we combine market leading solutions for UC (Unified Communications) and CC (Contact Centre) with our award-winning connectivity, to provide unrivalled quality of service.
Mobile & IoT
From mobile fleet managed services to rapid site connectivity and IoT, with over 15 years of experience in mobile services, we have the mobile solution for you.
About FluidOne

Number One Network
With over 30 carriers and suppliers delivered by our Queen’s award-winning network, Platform One, we have the most connected network in the UK.

Your Trusted Advisor
With solutions across IT & Cloud Managed Services, UCaaS & CCaaS, Cyber Security and Mobile & IoT, all underpinned by the best network, FluidOne can give the best advice to meet your specific requirements.

Top For Customer
Satisfaction
Satisfaction
Our Net Promoter Score (NPS) of 86 for March 2025 is the highest in UK telecoms. The voice of the customer is at the heart of our business.

First For Quality
Our solutions are built on our award-winning software defined network, Platform One, that boasts 100% core network uptime and we combine this with best of breed services to ensure resilience for your business.
Our vision is to become the best quality provider of Connected Cloud Solutions to UK businesses.
We consult to help customers and partners digitally transform their IT and communications, enabling them to be agile and focus on their core business.
We focus on delivering a fantastic customer experience, creating multi-cloud, multi-connected environments that are secure and simple, from end user to application.

"We have seen the pandemic accelerate the move to the cloud for applications along with creating a need to evolve networks and especially their security, since users and applications no longer sit inside the traditional perimeter defences of the IT network. This makes the management from end user to application, wherever they are, much more complex for IT teams to manage effectively as it’s typically a hybrid environment using multiple vendors and technologies that the covid drive to home working has accelerated the complexity of. FluidOne is here to support in-house teams with these services to ensure end users are able to connect to any application securely and simply!"
RUSSELL HORTON, CEO
FluidOne have been an important partner in the creation, growth and development of O2’s Wi-Fi network. The expertise of their engineers helped O2’s team find innovative solutions to the wide range of problems encountered when developing a country-wide free Wi-Fi network.
FluidOne have helped us to expand our reach and competitiveness in a professional and efficient manner, and are friendly to work with.
What really confirmed my decision to select FluidOne is the level of technical expertise in the field of Internet connectivity it has, as well as the vital provision of a useable API.
Awards & Accreditations

Queen’s Award for Innovation

Best Companies to Work For 2023

Technology's Top 25 Best Companies Q2 2023

The UK's Top 50 Best Large Companies Q2 2023

Digital & App Innovation | Infrastructure | Modern Work | Security

CEO Global Award 2023
Certifications
9001 Quality Management - Certificate Number 12245
27001 Information Security Management - Certificate Number 12245
22301 Business Continuity Management - Certificate Number 12245
14001 Environmental Management - Certificate Number 12245
20000 Service Management - Certificate Number 12245
27701 Privacy Information Management - Certificate Number 12245
LEADING THE WAY IN SECURE AI ADOPTION
IT services for AI adoption
AI output is only as good as the foundation it’s built upon. With FluidOne’s expertly crafted IT services for AI, from Cloud Migration to User Training, we ensure your IT environment is optimised and your teams are primed with the knowledge to thrive confidently with AI.
AI adoption: Why preparation matters
"All of us will spend the rest of our careers in the AI era" according to the World Economic Forum and PwC. AI is not just an exciting technology, it is a paradigm shift – but to access its potential, it's imperative to spend time prior to adoption building the right foundations to power AI.
Employees want AI at work
A majority of employees now use AI at work and are not waiting for their employers. They may want to save time, focus on important work, and boost creativity, but without the backing of AI-ready organisational infrastructure, employees may not come close to achieving the full benefits of AI.
Businesses adopt AI slowly
75% of knowledge workers already use AI at work, but only 39% had organisational training – losing benefits of a centralised strategy and risking Bring Your Own AI (BYOAI) security concerns, ranging from data breaches and leaks to unknowingly committing compliance violations.
AI is a part of broader society
From security face scans to diagnosing illnesses, AI is all around. Despite this ubiquity, only 1% of leaders call their companies AI-mature – with the rest falling behind. The other 99% are all sitting on a vital resource – data – that's ready to be supercharged by AI, but are not taking the right steps to utilise it.
Overcoming AI barriers
How we empower you with IT-enabled AI
AI is a new technology that seems to have taken on a life of its own. But it did not occur in a vacuum – it is simply the culmination of a variety of existing IT technologies. Plenty of people and organisations are curious about how AI can help them, but an unprepared IT environment and lack of resources is holding them back.
Businesses struggle with...
Data cleanliness
Data is the language of AI. It cannot be overstated that the quality of data impacts the quality of AI outputs – but knowing how to correctly prep data for offering optimal user value can be difficult to learn.
Adoption strategy follow-through
Businesses can be quick to implement a solution in an attempt to keep up, but without a plan to follow through, the investment can fall flat – devising how to encourage engagement and build AI into a workforce's working habits is often missing from a plan.
FluidOne support with...
Preparing your organisation with Copilot Readiness
Microsoft 365 Copilot is one of the most popular AI services available, but can be daunting for newcomers. As a Microsoft Cloud Service Provider, we provide readiness assessments to help you roadmap the exact steps needed for making Copilot a valuable business resource.
Unlocking your potential with Data & Business Intelligence
We have industry-leading in-house experts ready to guide your data journey, taking you from unclean and disorganised data pools to optimised databases – ready for producing high quality AI outputs.
Supporting your people with User Training
Your employees are key to any successful AI strategy as they will be using the technology. Our IT experts are here to ensure a return on your AI investments, by educating your people on optimal usage and best practice.
Sidestep barriers Overcome the first obstacles to adoption, establishing your bespoke AI roadmap and turning your people into secure and effective users.
Maximise investments Have your AI grow with your business, taking adoption steps before the technology grows out of reach.
Services
IT services for AI Infrastructure
With the right infrastructure, your AI journey will be ready to harness the power of data to achieve undeniable value and output. With our AI infrastructure services, we ensure businesses have a solid foundation for AI to sit upon.
Our AI infrastructure services help businesses...
Increase data accessibility Avoid data gaps and lost context, by having the right infrastructure in place and your data in one location to ensure all of your datasets can play a role in your story.
See the full picture From data cleansing to analysis, find the most accurate answers with outputs that can guide your business journey.
Why FluidOne for IT-enabled AI?
Our mission is to lead the way in secure AI adoption, combining our innovative Connected Cloud Solutions with unmatched expertise and service, empowering businesses to thrive confidently in the AI era. IT has always been an integral pillar of our Connected Cloud Solutions, and we believe that it is central to AI enablement – giving you the tools to harness this next generational technology and the technical foundation required to get the most from your investment.
Service breadth
As an IT managed service provider (MSP), we collaborate with you to supply an extensive array of IT services, such as IT security, backup and disaster recovery, and kit provisioning, guided by our in-house IT experts located across the UK.
Microsoft CSP
We are proud to partner with Microsoft as a Cloud Service Provider (CSP), giving us the ability to make one of the world's most popular software suite's work for you, from licence management to Copilot guidance.
Unparalleled Customer service
Our award-winning IT support team can provide support for a wide array of IT functions, from solution implementation to hardware support and strategic consultation, helping you to keep your communications up and running effectively at all times.

Start your journey with FluidOne
Talk to one of our specialists
Get expert guidance on the right solutions for your business needs.
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Get a quote for our services
Explore how our tailored solutions fit your needs and budget.
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Contact our support centre
Our world-class service team are here to resolve any issues that arise.
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Services
Our other AI-enabling services
With our secure Connected Cloud Solutions of IT and Cyber managed services and AI solutions, we have developed a comprehensive toolkit to cover every aspect of your AI enablement journey.
AI with FluidOne
At FluidOne, our secure Connected Cloud Solutions are designed to help you thrive in the AI era.
So that we know how best to serve you, fill out the form below to get started on your AI journey.
Watch an on-demand webinar
In this short session, our Microsoft-accredited specialist dives into the vast possibilities of Microsoft 365 Copilot, demonstrating how to use the latest features to reduce admin and prioritise tasks that truly move the needle.
Access the recording
Start with a Readiness Assessment
By evaluating your unique requirements and existing IT infrastructure, our experts will equip you with a plan-of-action for effective AI implementation.
Evaluate your needs