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33 m 14 s


Average Ticket Response Time

6 s


Average Call Waiting Time

3 m 42 s


Average Call Time

3h 22m


Average Fault Fix Time

97.9%


Faults Fixed within SLA


BT Wholesale Leased Line Traffic Issue

Posted on 16th September 2015, 1:37 pm

From approximately 11:30am today we have witnessed a steady decline in traffic levels on one of our BT Wholesale NNIs. This is affecting a handful of services and BTW engineers are currently investigating the incident. Updates will be available in the next 30 minutes.

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