We are passionate about delivering excellent support around the clock to ensure we deliver a world class customer experience.
33 m 14 s
Average Ticket Response Time
Average Call Waiting Time
3 m 42 s
Average Call Time
Average Fault Fix Time
Faults Fixed within SLA
BT Wholesale Leased Line Traffic Issue
Posted on 16th September 2015, 1:37 pm
From approximately 11:30am today we have witnessed a steady decline in traffic levels on one of our BT Wholesale NNIs. This is affecting a handful of services and BTW engineers are currently investigating the incident. Updates will be available in the next 30 minutes.