Leased Line Issue – Resolved
Posted on 27th November 2017
Update: 10:33 This has now been resolved - if you are still experiencing problems, please contact support support@fluidone.com or on 0345 868 7848.
We are aware of an issue affecting some leased line services, engineers are investigating with our suppliers and an update will be provided in due course.
Keep reading ›
Core Link Down – Adverse Weather Conditions – 28/12/2015
Posted on 28th December 2015
We have a core network link down due to flooding in the Leeds area, however we still have resilient feeds from Manchester to London nodes carrying the traffic load.
Keep reading ›
COLT Network Issue
Posted on 2nd December 2015
At 4:14pm today we witnessed a short outage with selected COLT services in the London area. Service was restored shortly after, however performance issues have continued with a number of connections impacted by disconnections and high latency.
The incident has been escalated to senior network engineers within COLT and an update...
Keep reading ›
BT Wholesale Leased Line Outage
Posted on 23rd October 2015
We have received a number of reported incidents for BT Wholesale leased lines that have lost connectivity this morning which we believe to be affected by a mass outage on the BT network. An investigation has commenced with BT Wholesale senior engineers and an update will be available shortly.
Keep reading ›
BT Wholesale Leased Line Traffic Issue
Posted on 16th September 2015
From approximately 11:30am today we have witnessed a steady decline in traffic levels on one of our BT Wholesale NNIs. This is affecting a handful of services and BTW engineers are currently investigating the incident. Updates will be available in the next 30 minutes.
Keep reading ›
Phone Issues
Posted on 24th June 2015
The incident now appears to have been cleared and inbound call traffic is operating as usual. At present this incident has not affected any connectivity services provided by Fluidata.
Keep reading ›
Joule Services: AT-RISK
Posted on 1st May 2015
All fibre repair work has been completed by the 3rd party supplier. Services are no longer considered AT-RISK
Keep reading ›
UPS Issue in HEX8/9
Posted on 22nd April 2015
One of our UPS units in HEX8/9 has failed so some devices are now running with single power feeds at present. Some services delivered out of HEX8/9 should be considered as being AT RISK at this time. We have an engineer due on site in the next 20 minutes to perform...
Keep reading ›
TalkTalk Fibre/EFM Outage
Posted on 13th April 2015
This issue has now been resolved. Please contact our Support team if your connection is still experiencing issues - support@fluidata.co.uk - 0207 099 8999
Keep reading ›
Fibre break – 3 Centro > London
Posted on 13th April 2015
This issue has now been resolved. Please contact our Support team if your connection is still experiencing issues - support@fluidata.co.uk - 0207 099 8999
Keep reading ›
Network Outage
Posted on 7th April 2015
An outage report is being created for this incident and will be available on request by the end of the week. Please contact our Support team to receive this - support@fluidata.co.uk
Keep reading ›
TalkTalk Fibre Break
Posted on 12th March 2015
TalkTalk have confirmed that service has been restored to all impacted exchanges. If you are still experiencing connectivity issues please report these to our Support team for further investigation on 02070998999 or support@fluidata.co.uk
Keep reading ›
Mail Server Issue
Posted on 4th March 2015
These issues have now been resolved. All emails sent to Fluidata during the course of the incident will have belatedly reached their destination, however if you are still awaiting a response please try resending your email or place a call to the support desk.
Keep reading ›
TalkTalk DSL Outage – Bloomsbury Exchange
Posted on 24th February 2015
At 21:59, TalkTalk issued a closure statement with the following detail regarding the resolution:
“BT Power observed a DC deferred power alarm and, although this cleared, the TalkTalk kit remained down. BT Power tasked a field engineer to attend site to investigate further. The engineer identified that the DC breaker which...
Keep reading ›
TalkTalk DSL Outage
Posted on 15th January 2015
The drop in sessions witnessed during this outage came as a result of TalkTalk losing a link between a core router in the Brentford Datacentre and Harbour Exchange, with all customers routing through the latter experiencing a loss of service.
We are still awaiting confirmation of the root cause, however this...
Keep reading ›
Outage: Incoming Calls
Posted on 14th January 2015
This issue has now been resolved
Keep reading ›
