Russell joined FluidOne in April 2018 to lead the next stage of growth and development. He has executive responsibility for the business and its management Board, strategy and future.
With over 30 years’ experience in telecoms and IT, Russell has applied his unique skills to transform FluidOne into an innovative, award-winning business with strong customer service, market-leading systems and platforms. As CEO, he has led a range of customer-centric service improvements using Net Promoter Score (NPS), taking the company from above average to now the highest in the telecoms market, 86 in Jan 2021.
Russell continues to drive the company towards his vision of becoming the best quality Connected Cloud Solutions provider to UK businesses. The first major step on this journey was leading a Management Buyout backed by Livingbridge in Feb 2019. As part of this journey, Russell and the board at FluidOne have made strategic acquisitions and investments to bring quality services and skills to complement FluidOne’s existing offering. The first being the acquisition of PSU Technology Group in November 2020, followed by the strategic investment in Cyber Security Associates.
Russell is married with 4 children (and two Labradors!). He has a blackbelt in Karate and is a long-time supporter of the England Rugby team. He has a love for gadgets and at weekends you’ll find him spending time with his family, or keeping active playing football, indoor climbing and practising karate.