Since he joined in April 2018, Russell has applied his unique skills and 30 years of experience in Telecoms and IT to lead FluidOne into its next stage of growth and development. Russell has executive responsibility for the business and its management Board, strategy and future. With Russell at the helm, FluidOne has transformed into an innovative, award-winning Connected Cloud Solutions provider that boasts strong customer service, market-leading systems and platforms.
As CEO, Russell continues to drive the company towards his vision of becoming the best quality Connected Cloud Solutions provider to UK businesses. The first major step on this journey was leading a Management Buyout backed by Livingbridge in February 2019. Shortly after, Russell led a series of strategic acquisitions, bringing PSU and CSA on board to provide Unified Communications, Contact Centre, Managed IT and Cyber Security services within the Connected Cloud Solutions offering.
Improving the customer experience has always been a priority for Russell, who continues to lead a range of customer-centric service improvements that result in FluidOne’s consistently high Net Promoter Score – 83 in August 2021.