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33 m 14 s


Average Ticket Response Time

6 s


Average Call Waiting Time

3 m 42 s


Average Call Time

3h 22m


Average Fault Fix Time

97.9%


Faults Fixed within SLA


UPS Issue in HEX8/9

Posted on 22nd April 2015, 12:06 pm

One of our UPS units in HEX8/9 has failed so some devices are now running with single power feeds at present. Some services delivered out of HEX8/9 should be considered as being AT RISK at this time. We have an engineer due on site in the next 20 minutes to perform further investigation and to being re-patching power cabling around the failed UPS.

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