Welcome to the Support Center

We are passionate about delivering excellent support around the clock to ensure we deliver a world class customer experience.

33 m 14 s

Average Ticket Response Time

6 s

Average Call Waiting Time

3 m 42 s

Average Call Time

3h 22m

Average Fault Fix Time


Faults Fixed within SLA

TalkTalk Fibre/EFM Outage

Posted on 13th April 2015, 1:05 pm

We are currently experiencing an outage on selected TalkTalk EFM and Leased Line services provided by TalkTalk. At present the affected services appear to be in the north of England.

Engineers are investigating the incident and an update will be available in due course.

    Posted on 13th April 2015, 3:57 pm

    The root cause of this outage has been attributed to a significant fibre break that is also affecting one our of resilient core network links. Engineers have been dispatched to further diagnose the incident and restore connectivity. Their ETA on site to the provider POP is around 60-90 minutes.

    Posted on 13th April 2015, 4:42 pm

    Our supplier has located the fibre break approximately 30KM from their nearest POP and have dispatched engineers to this location to begin work on assessing and resolving the issue.

    Posted on 13th April 2015, 5:46 pm

    Engineers have now arrived on site. They are currently surveying the area for damage and building a repair plan.
    We will update as soon as we get an ETR.

    Posted on 13th April 2015, 7:45 pm

    Engineers have localised the fault and are working on a plan of action. There is no ETR yet, as soon as we have one we will provide this.

    Posted on 13th April 2015, 8:57 pm

    Engineers have isolated the fault and identified a 144 circuit fibre that has been damaged. They are currently preparing the replacement cable and expect an ETR around 01:30 tomorrow morning.

    Posted on 14th April 2015, 9:32 am

    This issue has now been resolved. Please contact our Support team if your connection is still experiencing issues - support@fluidata.co.uk - 0207 099 8999

Sign up for Support Updates

  • Please solve the equation to continue:
  • 4 + 9 =