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We are passionate about delivering excellent support around the clock to ensure we deliver a world class customer experience.

33 m 14 s

Average Ticket Response Time

6 s

Average Call Waiting Time

3 m 42 s

Average Call Time

3h 22m

Average Fault Fix Time

97.9%

Faults Fixed within SLA

TalkTalk Fibre Break

Posted on 12th March 2015, 9:52 am

We are currently experiencing a large scale outage affecting leased lines and EFM connections with TalkTalk Business. Early indications show this is limited to the East Anglia region and DSL connections are unaffected.

Engineers are currently investigating the issue as a Priority 1 incident and further updates will be available shortly.

Posted on 12th March 2015, 7:18 pm

TalkTalk have rebooted a number of core devices in order to restore service. This appears to have been successful in some areas although we are still seeing a significant number of affected services.

Posted on 18th March 2015, 7:41 pm

The remedial work to restore services to all impacted exchanges remains on-going. It has been identified that a further number of exchanges in the southern regions are impacted by this issue. We are expecting a further update at 11am

Posted on 18th March 2015, 7:41 pm

TalkTalk have confirmed that service has been restored to all impacted exchanges. If you are still experiencing connectivity issues please report these to our Support team for further investigation on 02070998999 or support@fluidata.co.uk

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