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We are passionate about delivering excellent support around the clock to ensure we deliver a world class customer experience.


33 m 14 s


Average Ticket Response Time

6 s


Average Call Waiting Time

3 m 42 s


Average Call Time

3h 22m


Average Fault Fix Time

97.9%


Faults Fixed within SLA


Phone Issues

Posted on 24th June 2015, 12:28 pm

We are currently experiencing a network issue that is intermittently affecting inbound call traffic. Engineers are investigating the incident, but in the mean time please raise any Support requests to our team via email – support@fluidata.co.uk


    Posted on 24th June 2015, 12:38 pm

    The incident now appears to have been cleared and inbound call traffic is operating as usual. At present this incident has not affected any connectivity services provided by Fluidata.

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