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33 m 14 s


Average Ticket Response Time

6 s


Average Call Waiting Time

3 m 42 s


Average Call Time

3h 22m


Average Fault Fix Time

97.9%


Faults Fixed within SLA


Outage: Incoming Calls

Posted on 14th January 2015, 8:01 pm

We are currently experiencing a system issue that is causing all incoming calls to fail. We are in the process of diagnosing the problem with our VoIP provider, but in the mean time please contact us via email and we will endeavour to provide a prompt response


    Posted on 14th January 2015, 8:02 pm

    This issue has now been resolved

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