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33 m 14 s

Average Ticket Response Time

6 s

Average Call Waiting Time

3 m 42 s

Average Call Time

3h 22m

Average Fault Fix Time

97.9%

Faults Fixed within SLA

Network Outage

Posted on 7th April 2015, 9:49 am

At 09:23 this morning we witnessed a moderate outage affecting a wide variety of services. The majority of the affected connections have since recovered.

Our Network Operations engineers are currently investigating the incident and an update will be available in the next 30 minutes.

Posted on 7th April 2015, 10:15 am

This outage is now resolved. The root cause analysis is still ongoing and will be made available shortly.

If your connection is still experiencing any issues please contact our Support team on 020 7099 8999.

Posted on 9th April 2015, 11:21 am

An outage report is being created for this incident and will be available on request by the end of the week. Please contact our Support team to receive this - support@fluidata.co.uk

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