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33 m 14 s
Average Ticket Response Time
Average Call Waiting Time
3 m 42 s
Average Call Time
Average Fault Fix Time
Faults Fixed within SLA
Core Link Down – Adverse Weather Conditions – 28/12/2015
Posted on 28th December 2015, 11:46 am
We have a core network link down due to flooding in the Leeds area, however we still have resilient feeds from Manchester to London nodes carrying the traffic load.