Welcome to the Support Center

We are passionate about delivering excellent support around the clock to ensure we deliver a world class customer experience.


33 m 14 s


Average Ticket Response Time

6 s


Average Call Waiting Time

3 m 42 s


Average Call Time

3h 22m


Average Fault Fix Time

97.9%


Faults Fixed within SLA


Core Link Down – Adverse Weather Conditions – 28/12/2015

Posted on 28th December 2015, 11:46 am

We have a core network link down due to flooding in the Leeds area, however we still have resilient feeds from Manchester to London nodes carrying the traffic load.

Sign up for Support Updates

  • Please solve the equation to continue:
  • 7 + 8 =