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33 m 14 s

Average Ticket Response Time

6 s

Average Call Waiting Time

3 m 42 s

Average Call Time

3h 22m

Average Fault Fix Time


Faults Fixed within SLA

Core Link Down – Adverse Weather Conditions – 28/12/2015

Posted on 28th December 2015, 11:46 am

We have a core network link down due to flooding in the Leeds area, however we still have resilient feeds from Manchester to London nodes carrying the traffic load.

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