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33 m 14 s


Average Ticket Response Time

6 s


Average Call Waiting Time

3 m 42 s


Average Call Time

3h 22m


Average Fault Fix Time

97.9%


Faults Fixed within SLA


COLT Network Issue

Posted on 2nd December 2015, 5:47 pm

At 4:14pm today we witnessed a short outage with selected COLT services in the London area. Service was restored shortly after, however performance issues have continued with a number of connections impacted by disconnections and high latency.

 

The incident has been escalated to senior network engineers within COLT and an update will be available shortly

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