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33 m 14 s

Average Ticket Response Time

6 s

Average Call Waiting Time

3 m 42 s

Average Call Time

3h 22m

Average Fault Fix Time


Faults Fixed within SLA

BT Wholesale Leased Line Outage

Posted on 23rd October 2015, 11:03 am

We have received a number of reported incidents for BT Wholesale leased lines that have lost connectivity this morning which we believe to be affected by a mass outage on the BT network. An investigation has commenced with BT Wholesale senior engineers and an update will be available shortly.

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