This week has seen the launch of our new network operations centre (NOC) in Hemel Hempstead. Located in our Centro datacentre this new team will be taking over all 24/7 support duties, seeing Fluidata move away from the existing out of hours on-call setup to a permanently manned helpdesk.
This change has been driven in part by the surge in collocation at the state of the art Centro facility. An important part of the support we provide with collocation is having our own trained and experienced engineers on site at all times, ready and able to assist with any emergencies our customers may have.
The new team is currently undergoing our intensive training course and they are expected to take to the phones at the start of May. The new NOC also benefits from a live 24/7 video linkup with the London support team, with the two offices being combined into a single support family through high definition video conferencing.
We intend and hope that the transition process will be go unnoticed by our customers, as the Centro NOC steadily takes over more day-to-day support and technical responsibilities. Growth of the support staff base will then be focused on Centro, so that our ability to deliver experienced 24/7 and UK based support will continue to set the standard in the industry.