0345 868 7848 Contact Us
0345 868 7848 Contact Us

Telemarketing Manager

Location: London

Report to: Head of Acquisition

Salary: up to £35,000 OTE £15,000

Working hours: Monday to Thursday, 9am – 5.30pm, 5pm Friday.

Company Overview

Established in 2006, FluidOne is an award-winning Connected Cloud Solutions provider with a £37m turnover that boasts the highest Net Promoter Score (NPS) in the industry, 86 (Dec 2020). Underlying its services is FluidOne’s national fibre network, Platform One, which is the most connected network in the UK. FluidOne has a strong company culture enjoyed by 140 staff and was ranked as outstanding in the Sunday Times Best Companies to work for awards.

FluidOne supports the needs of 1,150 customers, including 200 channel resellers, with services covering connectivity, SD-WAN, cyber security, IT managed services, mobile, IoT, UCaaS and CCaaS. It doesn’t just provide its customers with off the shelf solutions but consults with them to design solutions that complement their in-house IT structures. FluidOne takes complex hybrid multi-site environments and makes them simple and secure, so end-users can access their business application wherever they are.
Led by CEO Russell Horton, co-founder Chris Rogers (who started the business in 2006) and CFO Roy Hastings, the management team is backed by Livingbridge to support their ambitious 8-year strategy.

Staff culture is key to our success, and the leadership team are committed to ensuring that we are one of the best places to work in the country. We are silver certified for Investors in People, in 2021 were awarded the 2-star outstanding accreditation from Best Companies and in 2020 we ranked 36th in the Sunday Times best small companies to work for in London.

Role overview

We are looking for an experienced Telemarketing Manager to oversee and support our Telemarketing team.

The Telemarketing Manager will monitor sales metrics and manage the entire sales administration process. They will collaborate with various professionals, so it’s essential that they have excellent communication skills and feel comfortable working in a team environment. They should also be able to lead and motivate the sales team to achieve specific goals.

Ultimately, the Telemarketing Manager should be able to build a high-performance sales team to ensure customer satisfaction.


  • Build and manage team of 3-5 telemarketing team.
  • Responsible for motivating team members and assessing performance
  • Set and track sales targets for your team.
  • Identify decision makers and make appointments for the new business team
  • Suggesting and implementing improvements in the sales administration process
  • Generate Sales Qualified leads for the new business team
  • Develop call scripts improving the success for getting through to decision makers.
  • Call scoring for all team members & Observe and coach individuals within team.
  • Suggest and implement improvements in the quality and volume of sales qualified leads created.
  • Coordinate department projects to meet deadlines.
  • Keeping management updated on team performance.
  • Report on sales metrics and suggest improvements
  • Prepare monthly, quarterly and annual sales forecasts
  • Use customer feedback to generate ideas about new features or products
  • Research and discover methods to increase SQL’s
  • Ensure sales, finance and legal policies and procedures are met
  • Build an open-communication environment for your team
  • Liaise with Sales and Marketing and departments to ensure brand consistency and increase SQL’s
  • Any other duties commensurate to role


  • Proven work experience as a hands-on Telemarketing manager
  • Demonstrated success in consistently meeting or exceeding a monthly sales quota for SQL’s
  • A proven ability to generate leads, penetrate new accounts, and develop and manage a pipeline of leads for the new business team
  • Hands on experience with Salesforce CRM
  • Background in Unified Comms, WAN and Network Security would be beneficial
  • Be able to work with marketing and sales to drive new opportunities
  • Ambition and a willingness to learn and develop professionally
  • In-depth understanding of the sales administration process
  • Excellent interpersonal and team management skills
  • Strong analytical and organisational skills
  • Numerical abilities and problem-solving attitude
  • BSc degree in Sales, Business Administration or relevant field

Location: 5 Hatfields, London, SE1 9PG/Home. However, due to the nature of your work, the Company may require you to travel to and work at a supplier, customer and prospective customer sites and other work-related locations.

Benefits after probationary period

  • Free Health and subsidised dental care
  • Employee Assistance programme (EAP)
  • Life assurance (3 x salary)
  • FluidOne breakfast and refreshments on working days
  • Regular company outings
  • Pension contribution- 6% company contribution
  • Generous Holiday Entitlement
  • Free internet connectivity
  • £50 Birthday Voucher
  • Ride2Work scheme
  • Department incentives
  • Volunteer day scheme

The Application Process

Send CV with covering letter to recruitment@fluidone.com with the job title as the subject field.

FluidOne is an equal opportunities provider and welcomes applications regardless of sex, marital status, ethnic origin, disability, religion, sexual orientation or age.

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