Telemarketing Executive

Company Overview

FluidOne, established in 2006, is a market leading network aggregator with services delivered via our award-winning Platform One, which is our national fibre network. From its 14 anchor datacentres around the UK, it blends the services of 30 different asset owning communications providers, including IoT, Ethernet, Broadband, Mobile, Internet, WIFI, Cloud and hosting services into one ready to compare, ready to quote, ready to order, ready to use national service that can be tailored via its online portal, DASH, to support the connectivity needs of a broad cross-section of UK customers and partners.

Our vision is to be the best quality data connectivity provider to UK businesses, helping our customers and partners to securely connect any device, wherever they may be, to their mission critical applications and data.

Customer experience and high-quality service are at the heart of our strategy, and we have a market leading Net Promoter Score (NPS) of 82 as at May 2020 against a telecoms industry average of 35.

We are backed by Livingbridge, a market leading private equity investor, which gives us investment firepower to grow the business. Our strategy is to grow both organically and via acquisition, bringing an increased range of connectivity related services to our customer base, including UC, IT Cloud, IoT and security, to support customers on their digital transformation journeys.

Staff culture is key to our success, and the leadership team are committed to ensuring that we are one of the best places to work in the country. We are silver certified for Investors in People and in 2020 we ranked at 36 in the best small companies to work for in London.

Role Overview

We are looking for an energetic Telemarketing Executive to work alongside our direct Sales Team. The main purpose of the job is to qualify and nurture potential customers to a point where they are ready to be passed to the sales team to be developed into opportunities that can be quoted for.

This will be a varied role in which every day will be different. The successful candidate will be required to work proactively managing their own workload based on set priorities. Incoming enquiries will be given the immediate attention, followed by nurturing and progressing recent leads and then proactively contacting old contacts to refresh and update contact information and contract information.

  

Main duties

• Proactively monitor the inbound web leads/enquiries and respond quickly to initially qualify the requirement
• Contact potential or existing customers to inform them about a product or service
• Confidently answer questions about the products or the company
• Research prospects to gain insight to help the sales process
• Go the “extra mile” to meet sales quota and facilitate future sales
• Record all calls and emails, as well as noting any useful information against the record in the company CRM system, SalesForce.com
• Any other duties commensurate to role

Experience / Qualifications

• Excellent communication and interpersonal skills
• Excellent verbal & written knowledge of English
• Inquisitive nature and an appetite to research opportunities
• Proven experience in a telemarketing, telesales, or phone-based customer service role
• Good knowledge of relevant computer programs (e.g. CRM software) and telephone systems
• Ability to learn about products and services and describe/explain them to prospects

Benefits after probationary period

Free Health and subsidised dental care

Employee Assistance programme (EAP)

Life assurance (3 x salary)

Discounted gym membership

FluidOne breakfast and refreshments on working days

Regular company outings- go karting, top golf, go ape to name a few

Pension contribution- 6% company contribution

Uncapped Holiday Entitlement

Free internet connectivity

£50 Birthday Voucher

Ride2Work scheme

Department incentives

Volunteer day scheme

Individual bonuses