Telco/Unified Comms Support Administrator

Location:

Sheffield

Report to:

Sales Support Manager

Salary:

Competitive

Hours:

37 hours a week (Monday to Thursday 9 am-5.30 pm, Friday 9 am-5 pm)

Company Overview :

Established in 2006, FluidOne is an award-winning provider of Connected Cloud Solutions with a £109m turnover and focus on customer service, consistently achieving one of the highest Net Promoter Scores (NPS) in the industry, securing 87 for May 2024. Underlying its services is FluidOne’s national fibre network, Platform One, which is the most connected network in the UK. FluidOne has a strong company culture enjoyed by 500 staff and was ranked in the top 50 Best Companies to work for in the UK awards 2023 and in the top 25 Technology companies to work for in the UK.

FluidOne supports the needs of 2500 customers, including 200 channel resellers, with services covering connectivity, SD-WAN, cyber security, IT managed services, mobile, IoT, UCaaS and CCaaS. Addressing the needs of SME, mid-market and Enterprise, FluidOne consults with its customers to design solutions that complement their in-house IT structures. FluidOne takes complex hybrid multi-site environments and makes them simple and secure, so end-users can access their business applications wherever they are.

Led by CEO Russell Horton, co-founder Chris Rogers (who started the business in 2006), CFO Roy Hastings and CRO Simon Ward, the management team is backed by Livingbridge to support their ambitious long-term strategy.

 

Role Overview:

The Telco/Unified Comms Support Administrator will play a key role in organising and offering administrative support to the sales team pre and post order where connectivity or Unified Comms orders are placed.

The primary duty will be to liaise with Account Managers, customers, Fluid One Sales Support and order gateway during this process to help ensure transactions move smoothly.

You will be confident in managing relationships in order to get things done and thrive under pressure. You will have excellent organisational skills, attention to detail and an unfaltering presence against objections.

 

Main Duties:

  • Ensuring accuracy and timely completion of the Connectivity and Unified Comms sales order process.
  • Ensure the sales team achieve their deadlines in an accurate and efficient manner.
  • Administrative tasks.
  • Provide essential pre and post business administration support to the sales team and Solutions Specialist.
  • Update and maintain CRM records to a high standard.
  • Act as the point of contact for clients resolving administrative queries.
  • Process orders.
  • Provide quotes using DASH when required.
  • General Sales Support duties such as order processing, invoicing, liaising with   suppliers.
  • Assist the sales team with in life requests for additional UC licences.
  • Assist with escalations if/when required.

 

Experience/Qualifications:

  • Attention to detail and a proactive approach is crucial to this role.
  • Must be a keen collaborator and build key relationships.
  • Excellent communication skills, both written and verbal are essential.
  • The ability to effectively multitask.
  • Exceptional organisational skills are key the success of this role.
  • Knowledge of Microsoft office package is a must.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

 

Benefits after probationary period:

  • Subsidised Health and subsidised dental care.
  • Employee Assistance programme (EAP).
  • Life assurance (3 x salary).
  • Sodexo Discount Platform.
  • FluidOne breakfast and refreshments on working days.
  • Pension contribution- 5% company contribution.
  • Generous Holiday Entitlement.
  • One day off for Birthday.
  • Half price internet connectivity.
  • Ride2Work scheme.
  • Department incentives.
  • Volunteer day scheme.

 

How to apply:

Send your CV with covering letter to recruitment@fluidone.com with the job title as the subject field. If your CV is the right match, we will be in touch.

FluidOne is an equal opportunities provider and welcomes applications regardless of sex, marital status, ethnic origin, disability, religion, sexual orientation or age.