Solutions Architect

Location:

London

Report to:

Head of Solutions Architect

Salary:

Competitive

Hours:

37 hours

Company Overview

Established in 2006, FluidOne is an award-winning Connected Cloud Solutions provider with a £37m turnover that boasts the highest Net Promoter Score (NPS) in the industry, 85 (April 2022). Underlying its services is FluidOne’s national fibre network, Platform One, which is the most connected network in the UK. FluidOne has a strong company culture enjoyed by 130 staff and was ranked as outstanding in the Sunday Times Best Companies to work for awards.

FluidOne supports the needs of 1,150 customers, including 200 channel resellers, with services covering connectivity, SD-WAN, SASE, cyber security, IT managed services, mobile, IoT, UCaaS and CCaaS. It doesn’t just provide its customers with off the shelf solutions but consults with them to design solutions that complement their in-house IT structures. FluidOne takes complex hybrid multi-site environments and makes them simple and secure, so end-users can access their business application wherever they are.

Led by CEO Russell Horton, co-founder Chris Rogers (who started the business in 2006) and CFO Roy Hastings, the management team is backed by Livingbridge to support their ambitious 8-year strategy.

Staff culture is key to our success, and the leadership team are committed to ensuring that we are one of the best places to work in the country. We are silver certified for Investors in People, in 2021 were awarded the 2-star outstanding accreditation from Best Companies and in 2020 we ranked 36th in the Sunday Times best small companies to work for in London.

Full Job Specification

The Solution Architect role is responsible for leading technical engagement with new and existing clients. With a detailed mind and a proven track record of designing suitable and profitable solutions, the architect will be responsible for the design of complex customer solutions.

The key responsibilities of this role include:

Key Responsibilities

  • Lead client engagement and translate business needs to technology architecture
  • Act as design authority and propose solutions in line with commercial targets, while delivering within capabilities and processes
  • Compose and present detailed technical documents ensuring the functional and non-functional requirements are addressed by the technical design of the solution
  • Balance client needs, SLAs, critical success factors with delivery capabilities and risks
  • Provide technical leadership of customer projects and oversee solution implementation
  • Proactively review customer solutions and propose improvements and strategic direction, anticipating client goals
  • Work closely with product, commercial and sales management
  • Manage vendors and suppliers to support solution delivery
  • Act as a design authority for key Infrastructure technologies covering Data Centre, LAN & WAN and telephony solutions.

This job specification does not list all duties and is not limited to the above list of responsibilities

Experience / Qualifications

  • Must have experience across the following technologies:
    • PBX/UC platforms including hybrid solutions ideally Mitel
    • UC Cloud solutions (8×8, Teams Online)
    • LAN, WAN & DC infrastructure (Switching, Routing, SD-WAN, SASE, WLAN, SDN)
    • Edge Security appliances (Firewall’s IDS/IPS, DDoS), Web application gateways, load balancers
  • Ideally, excellent understanding of structured architecture approaches such as TOGAF.
  • Previous customer facing experience architecting technical solutions for enterprise sized customers
  • Skilled understanding of modern security protocols, procedure and some exposure to the fundamentals of cyber security
  • Key understanding of IT best practice and governance
  • Presentation skills with a high degree of comfort with both large and small audiences
  • Excellent written and verbal communication skills with the ability to influence internal and external stakeholders
  • Oversight experience on major infrastructure projects and successful transitions to support teams
  • Beneficial to have experience across a wind range of technologies including (but not limited to):
    • Network Access controls (Cisco ISE)
    • Security information and event management (GrayLog, Splunk, Log logic)
    • Endpoint Protection (Advanced malware protection, Content filtering)
    • Data Loss Prevention solutions
    • Cloud Services (Dev & Test, Staging & Production environment’s, Azure & AWS)
    • Experience on hypervisor (VMware, Hyper-V, HP, KVM) security and controls.
    • Understanding of Windows Server architecture design Server 2008 R2, 2012, 2016; Active Directory; Group Policy, DNS; Certificate Services; IIS, DFS
    • Systems and mobile management software (Microsoft SCCM, Parallels Mac Management, Intune, Mobile Iron)
    • Enterprise UC platforms (Skype for Business, SfB Online, Teams Online, Mitel MiVoice, Broad works)
    • UC integration with CRM systems
    • SIP/VoIP Gateways (e-SBC’s AudioCodes, Acme packet, Mitel)

Benefits after probationary period:

  • Free Health and subsidised dental care
  • Employee Assistance programme (EAP)
  • Life assurance (3 x salary)
  • FluidOne Rewards platform
  • FluidOne breakfast and refreshments on working days
  • Pension contribution- 6% company contribution
  • Generous Holiday Entitlement
  • Free internet connectivity
  • £50 Birthday Voucher
  • Ride2Work scheme
  • Department incentives
  • Volunteer day scheme

How to apply:

Please send you CV with covering letter to recruitment@FluidOne.co.uk Please add the job title as the subject field.

FluidOne is an equal opportunities provider and welcomes applications regardless of sex, marital status, ethnic origin, disability, religion, sexual orientation or age.

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