Sales Support



Report to:

Sales Support Manager




Perm 37 hours a week (Monday to Thursday 9 am-5.30 pm, Friday 9 am-5 pm)

Company Overview :

Established in 2006, FluidOne is an award-winning provider of Connected Cloud Solutions with a £109m turnover and focus on customer service, consistently achieving one of the highest Net Promoter Scores (NPS) in the industry, securing 87 for May 2024. Underlying its services is FluidOne’s national fibre network, Platform One, which is the most connected network in the UK. FluidOne has a strong company culture enjoyed by 500 staff and was ranked in the top 50 Best Companies to work for in the UK awards 2023 and in the top 25 Technology companies to work for in the UK.

FluidOne supports the needs of 2500 customers, including 200 channel resellers, with services covering connectivity, SD-WAN, cyber security, IT managed services, mobile, IoT, UCaaS and CCaaS. Addressing the needs of SME, mid-market and Enterprise, FluidOne consults with its customers to design solutions that complement their in-house IT structures. FluidOne takes complex hybrid multi-site environments and makes them simple and secure, so end-users can access their business applications wherever they are.

Led by CEO Russell Horton, co-founder Chris Rogers (who started the business in 2006), CFO Roy Hastings and CRO Simon Ward, the management team is backed by Livingbridge to support their ambitious long-term strategy.


Role Overview:

Working within the Commercial Support team to assist and support the Account Managers, throughout the sales cycle in a busy IT service and sales environment.

The primary focus of this role will be proactively working and managing renewal quotes as well as performing administrative duties that includes but is not limited to;


Duties & Role Requirements:

  • Proactively managing renewal quotes.
  • Checking contracts and licensing information.
  • Creating quotes against technical specifications for both hardware and software.
  • Liaising with Suppliers and Vendors for pricing and availability of products.
  • Processing Sales Orders and creating Purchase Orders.
  • Checking on ETA’s and Delivery Dates.
  • Invoicing.
  • Creating RMA’s.
  • Liaising with other departments within the business.
  • Working with Account Managers and dealing directly with customers.
  • Following internal procedures and processes.
  • Administration.
  • Looking for improvements.


Skills Required:

  • Confident & Proactive attitude.
  • Good communication skills.
  • Good listening skills.
  • Attention to detail.
  • Ability to analyse and ask questions.
  • Follow procedures.
  • Calm under pressure.



The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.


Benefits after probationary period:

  • Subsidised Health and subsidised dental care.
  • Employee Assistance programme (EAP).
  • Life assurance (3 x salary).
  • Sodexo Discount Platform.
  • FluidOne breakfast and refreshments on working days.
  • Pension contribution- 5% company contribution.
  • Generous Holiday Entitlement.
  • One day off for Birthday.
  • Half price internet connectivity.
  • Ride2Work scheme.
  • Department incentives.
  • Volunteer day scheme.


How to apply:

Send CV with covering letter to with the job title as the subject field.

FluidOne is an equal opportunities provider and welcomes applications regardless of sex, marital status, ethnic origin, disability, religion, sexual orientation or age.