0345 868 7848 Contact Us
0345 868 7848 Contact Us

Client Relationship Manager

Location: London

Report to: Sales Operations Manager

Salary: Competitive dependent on experience and qualifications

Working hours: Monday to Friday, 9am – 6pm


Company Overview

FluidOne, established in 2006, is a market leading network aggregator with services delivered via our award-winning Platform One, which is our national fibre network.

From its 19 anchor datacentres around the UK, it blends the services of 30 different asset owning communications providers, including IoT, Ethernet, Broadband, Mobile, Internet, WIFI, Cloud and hosting services into one ready to compare, ready to quote, ready to order, ready to use national service that can be tailored via its online portal, DASH, to support the connectivity needs of a broad cross-section of UK customers and partners.

Our vision is to be the best quality data connectivity provider to UK businesses, helping our customers and partners to securely connect any device, wherever they may be, to their mission critical applications and data.

Customer experience and high-quality service are at the heart of our strategy, and we have a market leading Net Promoter Score (NPS) of 70 as at Feb19 against a telecoms industry average of 35.

We are backed by Livingbridge, a market leading private equity investor, which gives us investment firepower to grow the business. Our strategy is to grow both organically and via acquisition, bringing an increased range of connectivity related services to our customer base, including UC, IT Cloud, IoT and security, to support customers on their digital transformation journeys.

Staff culture is key to our success, and the leadership team are committed to ensuring that we are one of the best places to work in the country. We are silver certified for Investors in People and in 2020 we ranked at 36 in the best small Companies to work for.

 


Role Overview

Although heavily service oriented we consider Sales Relationship Management to be a crucial business development role. Supporting the sales leads and working closely with the service delivery teams, primarily the Sales Relationship Manager will drive, manage and own the onboarding of FluidOne connectivity services from signed order to go live.

In addition, the role includes attending and contributing to service review meetings and providing onsite customer support when required.   By providing our customers with the highest level of support and service we are better placed to develop the account and introduce other products and services from the FluidOne portfolio.

You will be confident in managing relationships to get things done and thrive under pressure. You will have excellent organisational skills, attention to detail and be exceptionally customer focussed.


Main duties

  • Oversee the End to End onboarding of FluidOne connectivity solutions to your assigned accounts
  • Provide customers with visibility of order progress and proactively escalate where potential issues are identified
  • Support the Sales lead in preparation for service review meetings.
  • Ensuring contractual service obligations are met through effective SLA management
  • Provide onsite customer support

The above list of duties is not exhaustive and may be subject to change to meet the changing needs of the business.


Experience / Qualifications

  • Knowledge of data connectivity onboarding/service implementation
  • Experience of business/corporate account management
  • Knowledge of Telecommunications industry
  • Familiarity with CRM systems
  • Familiarity with Account Development Plans
  • Excellent telephone manner, with a calming ability to deal with potentially sensitive escalations
  • Can demonstrate excellent organisational, time management and administrative skills and ability to effectively co-ordinate company projects
  • Demonstrable written and verbal communication skills
  • Must have the ability to work under pressure and with time constraints
  • Excellent attention to detail


Benefits after probationary period

Free Health and subsidised dental care

Employee Assistance programme (EAP)

Life assurance (3 x salary)

Discounted gym membership

FluidOne breakfast and refreshments on working days

Regular company outings- go karting, top golf, go ape to name a few

Pension contribution- 6% company contribution

Uncapped Holiday Entitlement

Free internet connectivity

£50 Birthday Voucher

Ride2Work scheme

Department incentives

Volunteer day scheme





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