Report to: Sales Operations Manager
Salary: Competitive dependent on experience and qualifications
Working hours: Monday to Friday, 9am – 6pm
FluidOne, established in 2006, is a market leading network aggregator with services delivered via our award-winning Platform One, which is our national fibre network.
From its 19 anchor datacentres around the UK, it blends the services of 30 different asset owning communications providers, including IoT, Ethernet, Broadband, Mobile, Internet, WIFI, Cloud and hosting services into one ready to compare, ready to quote, ready to order, ready to use national service that can be tailored via its online portal, DASH, to support the connectivity needs of a broad cross-section of UK customers and partners.
Our vision is to be the best quality data connectivity provider to UK businesses, helping our customers and partners to securely connect any device, wherever they may be, to their mission critical applications and data.
Customer experience and high-quality service are at the heart of our strategy, and we have a market leading Net Promoter Score (NPS) of 70 as at Feb19 against a telecoms industry average of 35.
We are backed by Livingbridge, a market leading private equity investor, which gives us investment firepower to grow the business. Our strategy is to grow both organically and via acquisition, bringing an increased range of connectivity related services to our customer base, including UC, IT Cloud, IoT and security, to support customers on their digital transformation journeys.
Staff culture is key to our success, and the leadership team are committed to ensuring that we are one of the best places to work in the country. We are silver certified for Investors in People and in 2020 we ranked at 36 in the best small Companies to work for.
Although heavily service oriented we consider Sales Relationship Management to be a crucial business development role. Supporting the sales leads and working closely with the service delivery teams, primarily the Sales Relationship Manager will drive, manage and own the onboarding of FluidOne connectivity services from signed order to go live.
In addition, the role includes attending and contributing to service review meetings and providing onsite customer support when required. By providing our customers with the highest level of support and service we are better placed to develop the account and introduce other products and services from the FluidOne portfolio.
You will be confident in managing relationships to get things done and thrive under pressure. You will have excellent organisational skills, attention to detail and be exceptionally customer focussed.
The above list of duties is not exhaustive and may be subject to change to meet the changing needs of the business.
Free Health and subsidised dental care
Employee Assistance programme (EAP)
Life assurance (3 x salary)
Discounted gym membership
FluidOne breakfast and refreshments on working days
Regular company outings- go karting, top golf, go ape to name a few
Pension contribution- 6% company contribution
Uncapped Holiday Entitlement
Free internet connectivity
£50 Birthday Voucher
Volunteer day scheme