Renewals & Project Administrator



Report to:

Procurement & Logistics Manager




37 hours per week, 7am - 1am (7.5 hours shift pattern) Monday to Sunday, 5 day weeks

Role: Renewals & Project Administrator 
Location: Based Colgate, with home working flexibility 
Reports to: Procurement & Logistics Manager
Contract: Perm 37 hours a week 
Salary: £25-£28k based on experience

Company overview

Established in 2006, FluidOne is an award-winning provider of Connected Cloud Solutions with a 
£92m turnover and focus on customer service, consistently achieving one of the highest Net 
Promoter Scores (NPS) in the industry, securing 86 for February 2023. Underlying its services is 
FluidOne’s national fibre network, Platform One, which is the most connected network in the UK. 
FluidOne has a strong company culture enjoyed by 390 staff and was ranked in the top 50 Best 
Companies to work for in the UK awards 2023 and in the top 50 Technology companies to work for 
in the UK. 

FluidOne supports the needs of 2000 customers, including 200 channel resellers, with services 
covering connectivity, SD-WAN, cyber security, IT managed services, mobile, IoT, UCaaS and CCaaS. 
Focusing on mid-market and Enterprise, FluidOne consults with its customers to design solutions 
that complement their in-house IT structures. FluidOne takes complex hybrid multi-site 
environments and makes them simple and secure, so end-users can access their business 
applications wherever they are.

Led by CEO Russell Horton, co-founder Chris Rogers (who started the business in 2006), CFO Roy 
Hastings and CRO Brendan Lynch, the management team is backed by Livingbridge to support their 
ambitious long-term strategy.

Role Overview 

Working across the Purchasing and Projects team, your role will be to work to a high standard with 
strong attention to details and data reconciliation skills, with this role you will be working closely 
with the renewal’s administrator, sales and project management. 



• Producing sales quotations of Licenses & Hardware maintenance against the customers 
• Engaging with Customers to confirm order placement.
• Updating and maintaining estate records for customers licences and hardware cover.
• Working closely with account managers and renewals team for processing of customer 
contract renewals.
• Assisting the Project management team with scheduling requests for engineer and resource 
• Attending client calls for coordination of project installs and keeping records updated. 
• Ensuring project service and hardware trackers are updated and maintained. 
• Any ad-hoc duties as requested by your line manager.
About You:
A highly motivated individual with a positive personality and a real eye for details, this role is ideal 
for a motivated person who can also think outside of the box
• Attention to detail and a proactive approach is crucial to this role
• Must be a keen collaborator and build key relationships
• Excellent communication skills, both written and verbal are essential
• The ability to effectively multitask
• Exceptional organisational skills are key the success of this role
• Knowledge of Microsoft office package is a must, and experience in Excel essential 
What’s in it for you? 
The opportunity to join a hight growth fast paced company and further development in 


The above statements are intended to describe the general nature and level of work being 
performed by people assigned to this classification. They are not to be construed as an exhaustive 
list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be 
required to perform duties outside of their normal responsibilities from time to time, as needed.