Junior Billing Analyst


London or Cheltenham Office

Report to:

Billing Manager




37 hours per week

Company Overview

Established in 2006, FluidOne is an award-winning Connected Cloud Solutions provider with a £37m turnover that boasts the highest Net Promoter Score (NPS) in the industry, 81 (November 2021). Underlying its services is FluidOne’s national fibre network, Platform One, which is the most connected network in the UK. FluidOne has a strong company culture enjoyed by 130 staff and was ranked as outstanding in the Sunday Times Best Companies to work for awards.

FluidOne supports the needs of 1,150 customers, including 200 channel resellers, with services covering connectivity, SD-WAN, SASE, cyber security, IT managed services, mobile, IoT, UCaaS and CCaaS. It doesn’t just provide its customers with off the shelf solutions but consults with them to design solutions that complement their in-house IT structures. FluidOne takes complex hybrid multi-site environments and makes them simple and secure, so end-users can access their business application wherever they are.

Led by CEO Russell Horton, co-founder Chris Rogers (who started the business in 2006) and CFO Roy Hastings, the management team is backed by Livingbridge to support their ambitious 8-year strategy.

Staff culture is key to our success, and the leadership team are committed to ensuring that we are one of the best places to work in the country. We are silver certified for Investors in People, in 2021 were awarded the 2-star outstanding accreditation from Best Companies and in 2020 we ranked 36th in the Sunday Times best small companies to work for in London.

Full Job Specification

The work undertaken by the billing team is a combination of daily tasks, project work and reporting. For several days each month the focus is on executing the monthly billing process to produce invoices for both wholesale and direct customers. Once this is completed the team spends time improving the processes involved, investigating and resolving abnormalities and adding new products and services. They also carry out reporting for both customers and various teams across the business.

The Junior Billing Analyst will be a mathematically minded individual who is responsible for ensuring all data, services and files are added onto billing system with accuracy. They will be heavily involved in the despatch of monthly invoices during the bill run process whilst regularly interacting with customers and internal teams to support and answer questions.

The position will have the opportunity to work cross functionally with Finance, Service Delivery and Sales as part of a fast-paced billing team. The right candidate will seize this opportunity to grow in a rapidly expanding organisation.

Main responsibilities:

  • To set up and maintain the aspects of all the billing import and export process of service charges and usage charges within the billing system
  • Onboard new customers and renew existing customers on the billing system using order forms provided by the sales team
  • Import daily and monthly CDR’s and service charge files into the billing system
  • Complete the bill run each month and ensure customers receive their bills and backing information each month
  • Analysis of supplier CDR and service charge file monthly variances
  • Conduct monthly pre-bill run checks and revenue assurance analysis
  • Run various post-bill run monthly reports
  • Raise and track disputes with carriers and ensure we are receiving the required credits
  • Assist in the maintenance and management of the order queue
  • Resolve customer queries and issues within the billing as per agreed SLAs

Experience / Qualifications

  • Attention to detail, a proactive approach and analytical thinking is crucial to this role
  • Problem-solving is a huge part of what we do, therefore flexible, analytical, and problem-solving skills are key
  • We’re looking for people who will enjoy building up their understanding of complex systems
  • We need people who enjoy mixing with others; our success depends on the ability to build relationships with colleagues and customers alike
  • Excellent oral and written communication skills
  • 2:1 in a maths, science or finance related degree
  • You should already be proficient in Excel and whilst it’s not essential, experience of databases and SQL is an advantage

No experience of telecoms is required; you will be taught all you need to know. The training for this role is on-the-job and informal. You will learn a range of transferrable skills, especially the manipulation and analysis of large volumes of data to extract commercial important information.

The experience we offer is a great start for someone looking to build a career in a financial environment.

Benefits after probationary period:

  • Free Health and subsidised dental care
  • Employee Assistance programme (EAP)
  • Life assurance (3 x salary)
  • FluidOne Rewards platform
  • FluidOne breakfast and refreshments on working days
  • Regular company outings
  • Pension contribution- 6% company contribution
  • Generous Holiday Entitlement
  • Free internet connectivity
  • £50 Birthday Voucher
  • Ride2Work scheme
  • Department incentives
  • Volunteer day scheme

How to apply:

Please send you CV with covering letter to recruitment@FluidOne.co.uk. Please add the
job title as the subject field.

FluidOne is an equal opportunities provider and welcomes applications regardless of sex, marital
status, ethnic origin, disability, religion, sexual orientation or age.

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