HR Operations Associate


Hybrid, travel as required

Report to:

People Operation Manager




Perm 37 hours a week (Monday to Thursday 9 am-5.30 pm, Friday 9 am-5 pm)

Company Overview :

Established in 2006, FluidOne is an award-winning provider of Connected Cloud Solutions with a £109m turnover and focus on customer service, consistently achieving one of the highest Net Promoter Scores (NPS) in the industry, securing 87 for May 2024. Underlying its services is FluidOne’s national fibre network, Platform One, which is the most connected network in the UK. FluidOne has a strong company culture enjoyed by 500 staff and was ranked in the top 50 Best Companies to work for in the UK awards 2023 and in the top 25 Technology companies to work for in the UK.

FluidOne supports the needs of 2500 customers, including 200 channel resellers, with services covering connectivity, SD-WAN, cyber security, IT managed services, mobile, IoT, UCaaS and CCaaS. Addressing the needs of SME, mid-market and Enterprise, FluidOne consults with its customers to design solutions that complement their in-house IT structures. FluidOne takes complex hybrid multi-site environments and makes them simple and secure, so end-users can access their business applications wherever they are.

Led by CEO Russell Horton, co-founder Chris Rogers (who started the business in 2006), CFO Roy Hastings and CRO Simon Ward, the management team is backed by Livingbridge to support their ambitious long-term strategy.


Role Overview:

The HR Operations Associate is responsible for managing and optimising the day-to-day HR operations to ensure efficient HR service delivery and compliance with company policies and procedures. This role involves overseeing HR administration, maintaining employee records, and supporting HR projects to enhance the overall employee experience.



  • Manage employee lifecycle processes including onboarding, offboarding, and internal transfers.
  • Maintain accurate and up-to-date employee records in the HRIS system.
  • Prepare and process HR documents such as employment contracts, amendments, and termination notices.
  • Assist in payroll administration and ensure timely and accurate processing of payroll changes.
  • Ensure compliance with local labour laws and company policies.
  • Prepare and submit mandatory HR reports and filings.
  • Serve as a point of contact for employees regarding HR policies and procedures.
  • Provide support in resolving employee inquiries and issues.
  • Assist in the implementation of HR projects and initiatives.
  • Collaborate with cross-functional teams to support HR programs and improve HR processes.



  • 2-4 years of experience in HR operations or a similar role.
  • Knowledge of local labor laws and HR best practices.
  • Excellent organizational and multitasking skills.
  • Strong attention to detail and problem-solving abilities.
  • Excellent communication and interpersonal skills.
  • Ability to handle sensitive information with confidentiality.



The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.


Benefits after probationary period:

  • Subsidised Health and subsidised dental care.
  • Employee Assistance programme (EAP).
  • Life assurance (3 x salary).
  • Sodexo Discount Platform.
  • FluidOne breakfast and refreshments on working days.
  • Pension contribution- 5% company contribution.
  • Generous Holiday Entitlement.
  • One day off for Birthday.
  • Half price internet connectivity.
  • Ride2Work scheme.
  • Department incentives.
  • Volunteer day scheme.


How to apply:

Send CV with covering letter to with the job title as the subject field.

FluidOne is an equal opportunities provider and welcomes applications regardless of sex, marital status, ethnic origin, disability, religion, sexual orientation or age.