All posts by Karen Lane

FluidOne strengthens connected cloud offering with the acquisition of PSU Business Technology Limited

Leading network aggregator FluidOne today announces the strategic acquisition of PSU Business Technology Limited (PSU), a provider of IT Managed Services, Mitel UC, Connectivity, Mobile and Telecoms Services to widen its service offering for business customers.


Founded over 30 years ago, PSU is a £6m revenue business boasting a loyal base of over 450 customers, with expertise in solution sales to the mid-market. A team of 38 staff, based in Cheltenham, PSU is led by owner and MD Nigel Davies who has been with the business for 20 years. A strong focus on quality and delivery of excellent customer satisfaction is central to the PSU strategy with an NPS score of 83 for the first half of 2020, which aligns perfectly with FluidOne, who achieved an NPS score of 80 for the same period.


Following an MBO in 2019, backed by leading mid-market private equity firm Livingbridge, coupled with an M&A facility from HSBC, FluidOne has an enviable war chest to support the acquisition of complementary service providers to align with its strategy to be the best quality Connected Cloud Solutions Provider to UK Businesses. PSU is its first acquisition under the leadership of industry veteran and CEO Russell Horton and with a strong pipeline of quality businesses, FluidOne is in a prime position to scale up over the next 4 years.


Commenting on the acquisition, Horton notes:


“Our vision at FluidOne is to become the best quality Connected Cloud Solutions Provider to UK Businesses. Taking our market leading connectivity services, delivered via our national fibre network Platform One, our strategy is to acquire quality businesses with skills in IT Services, Unified Communications and Advanced Security, and combine these with connectivity to help customers create multi-cloud and multi-connected environments that are secure and simple for them to use, whilst delivering a fantastic customer experience from end-user to application.


Having known Nigel for 9 years, I approached him late last year to discuss the opportunity, because, knowing PSU, I felt it would be a strong addition to our portfolio, with complementary services to help enhance our Connected Cloud solutions. The initial lockdown delayed our plans and I am very pleased that we were able to carry out detailed due diligence and a joint business planning exercise whilst working remotely. The customer and staff interviews reinforced what a high-quality business PSU is, with a strong solution set and staff who build great customer relationships and go the extra mile to solve their customer’s problems. I am excited to be working with Nigel and the PSU team to invest in and grow as our centre of expertise for IT Services and Unified Communications, cross-selling into the FluidOne customer base.”


FluidOne already has a diverse range of routes to market with Direct, Channel and Strategic Partners, delivering services via its award-winning national fibre network, Platform One. In Direct the focus is on mid-market multi-site businesses with 50-2,500 employees as these tend to have complex requirements that need a consultative approach and tailored solution sales, which plays to FluidOne’s strengths. PSU is an excellent fit for this mid-market offering with over 60% of its revenue generated by this segment, with customers taking an average of 3 or more product pillars, preferring a single supplier who can deliver end to end. Mid-market customers are often under-engaged and can receive poor service from larger suppliers, such as the carriers or large IT MSP’s, therefore FluidOne can differentiate as a high-quality trusted advisor which is strengthened by the acquisition of PSU.


Nigel Davies, MD at PSU, added:


“Like FluidOne, PSU is rooted in delivering a high-quality service and strong customer engagements via a loyal, expert team. Russell and the FluidOne board have ambitious plans and I am delighted that the PSU team’s skills and services are an excellent fit. When Russell approached me about the potential of acquiring PSU, it was clear that this partnership would be a real boost for PSU, providing greater opportunity for growth, investment and career development than we would have had alone.


They plan to cross-sell PSU solutions into the FluidOne customer base, complementing their existing connectivity services, with the aim to materially grow the PSU business unit moving forward. They also bring a wider choice and expertise in connectivity and mobile services for our PSU clients. The plan is to keep the team in Cheltenham and grow it as a centre of expertise for IT Services and Unified Communications. The PSU team will act as overlay sales for these services into the FluidOne base and lead the implementation and support of these services. I am staying with the business in the role of Technical Director for IT Services and am very much looking forward to working with Russell and the rest of the FluidOne team.”


FluidOne would like to extend thanks to their advisors Andrew Sproule Corporate Finance Director at BDO for financial due diligence, Arpinder Dhillon Corporate Partner at Harrison Clark Rickerbys for legal support and Patrick Woodrow Partner at Fairgrove for customer due diligence.


-Ends-

Established in 2006, London based FluidOne is a communications service integrator, serving the connectivity needs of thousands of business customers and several hundred managed service partners. FluidOne’s national fibre network, Platform One, interconnects the wholesale services of every leading cloud service, datacentre, mobile operator, broadband supplier, fixed-line operator and telephony service provider into a common service network, creating a single platform of pre-integrated services. FluidOne’s DASH customer portal makes these aggregated services easy to compare, easy to choose, easy to consume, flexible in use and as powerful and reliable as each customer requires.

www.fluidone.com | contact@fluidone.com

Press contact:
Karen Lane
Marketing
karen@fluidone.com
020 7135 6754

FluidOne back ambitious growth plans by recruiting former G3 Comms CEO James Arnold-Roberts as Chief Revenue Officer

FluidOne has announced the appointment of James Arnold-Roberts who joins the Board in the newly created role of Chief Revenue Officer (“CRO”), reporting into Russell Horton CEO. The management team invested alongside Livingbridge in February 2019 to acquire the business and the company is now entering its next stage of growth with ambitious plans to treble revenue in the next five-years through organic growth and targeted acquisitions.

 

 

An accomplished entrepreneur with strong sales skills and expertise in change management, James will be leading the existing Sales and Marketing teams at FluidOne. He will also be responsible for developing a cohesive strategy across current and future business divisions, to drive continued growth, product diversification and cross-sale opportunities. Working alongside the executive directors, Russell Horton CEO, Chris Rogers Co-Founder and COO, and Hemant Patel CFO, in his new role James will play a key part in delivering against the company’s five-year target.

 

Commenting on the company’s latest recruit, Russell Horton, CEO, said:

 

 

“We are very pleased to have been able to attract someone with the quality and broad experience that James possesses to join our Board,. He will be an integral part of the team to help achieve our new 2020 vision and five-year plan. We look forward to supporting him in shaping the Sales and Marketing strategy and to build on our existing talent to ensure we have a best of breed sales and marketing engine as we continue to grow. We have a series of acquisitions in the pipeline that will complement our existing services, including IT services, UC and Advanced Security and James’ role as CRO is key to the execution of our vision as we scale the business.”

 

James Arnold-Roberts added;

 

 

“I’m delighted to be joining the team at FluidOne! Having taken time before joining to meet with the Board and understand their vision and the business, I believe FluidOne has a great platform and a fantastic opportunity in a dynamic, growing market. My extensive experience in connectivity and UC, leading teams to deliver consistent organic growth, coupled with an in-depth knowledge of private equity, all puts me in a great position to support Russell and the FluidOne board to deliver on their vision. I am fortunate to be joining at an exciting time for the company, with ambitious plans and a strong M&A pipeline.”



James’ appointment will support Horton and the FluidOne board on its journey to become the best quality Connected Cloud Solutions Provider to UK businesses, building upon their existing position as the most connected network aggregator in the UK. Businesses in the UK are already operating in multi-cloud environments and the complexity of these environments is increasing as businesses evolve on their digital transformation journeys. FluidOne sees a gap in the market to support businesses from end user to application by adding IT Services, UC and Advanced Security to its existing portfolio, through acquisition and organic growth. These Connected Cloud Solutions will enable businesses to choose the best of breed applications to keep them agile and competitive, providing the end to end service for secure single sign on, data integration, connectivity, cloud and end point security. FluidOne is uniquely positioned to deliver these services and this comes at a crucial time for businesses when agility and fluidity is essential to success.

 

-Ends-

Established in 2006, London based FluidOne is an award-winning network aggregator, serving the connectivity needs of hundreds of business customers and approx. 200 managed service partners.


FluidOne’s software defined national fibre network, Platform One, interconnects the wholesale services of every leading cloud service, datacentre, mobile operator, broadband supplier, fixed line operator and telephony service provider into a common service network, creating a single platform of pre-integrated services. FluidOne’s DASH customer portal makes these aggregated services easy to compare, easy to choose, easy to consume, flexible in use and as powerful and reliable as each customer requires. Led by CEO Russell Horton the management team invested alongside Livingbridge to acquire the business in February 2019.

www.fluidone.com | contact@fluidone.com

Press contact:
Daisy Priestley
Plus 1 Communications
Senior Account Manager
daisy@plus1comms.com
+44 (0) 7712 551277

Safiya Allaf
Plus 1 Commuications
Communications Executive
safiya@plus1comms.com
+44 (0) 7802 725465

 

James Arnold-Roberts

James Arnold-Roberts joined the team as Chief Revenue Officer at FluidOne in September 2020. James leads the existing Sales and Marketing teams at FluidOne and is responsible for developing a cohesive strategy across the current and future business divisions  to drive continued organic growth, product diversification and cross-sales opportunities. His proficiency in ensuring budgetary control along with his strong sales skills and specialism in negotiating businesses partnerships, will play a crucial role in the next stage of FluidOne’s growth and five-year plan.

An accomplished entrepreneur and CEO, James’ expertise includes change management and growth by acquisition.

James is married with 1 daughter, he’s a long term supporter of Liverpool and the England Rugby team and a keen sportsman himself. At the weekends James is found supporting his daughter on the side-lines of the many sports she competes in and enjoys cooking the odd Sunday roast!