Commercial Product Manager

Location: 5 Hatfields, London, SE1 9PG

Company overview:

FluidOne is the only Data Delivery Network in the UK providing the link between businesses, ISPs and the network operators. We provide simple solutions for our customers to communicate more effectively using a wide choice of connectivity, voice and cloud solutions. As part of the Rigby Group, FluidOne work closely with SCC enabling us to expand our portfolio of services.

We are proud to offer candidates unparalleled exposure to a rapidly growing business that has climbed the ranks in the Times Top 100 Best Small Companies to work for, placed as #17 in 2017. There has never been a more exciting time for applicants to join FluidOne.

Role overview

The Commercial Product Manager will be responsible for developing and testing new product initiatives from concept through to launch that deliver a commercial benefit. This includes market research, pricing, go-to-market strategy and sales campaigns.


  • Product Creation

  • Working with the sales teams, customers and technical to design and create products that meet their demands

  • Work with suppliers to deliver the product

  • Work with Service Delivery, Finance and Support teams to ensure process and policies exist for delivering and supporting new services

  • Ensure current systems and infrastructure are capable of delivery and support of product

  • Actively generate and implement ideas to impact on performance and drive any product development Product Review

  • Reviewing with customer and departments within the business on product performance

  • Improving process to ensure execution is optimum

  • Monitor performance of products

  • Product Promotion

  • Product launch – plan the launch of new products and manage the cross-functional implementation of the plan

  • Support the creation of product propositions, product specific marketing materials and translating product management documentation into content for consumption across marketing and sales team

  • Work with the marketing team to develop the strategy and marketing programs that will drive demand for your products then subsequently measure the effectiveness of the marketing campaigns

  • Arrange training and support the Sales team with product understanding and knowledge

Experience / Qualifications

  • Experience supporting in the creation, implementation and delivery of product

  • Able to manage multiple projects simultaneously

  • Demonstration of working to challenging deadlines and delivering

  • Knowledge and experience with product launch and promotion

  • Strong presentation skills

  • Educated to a graduate level or equivalent, ideally in a business or technology related subject

  • Understanding of systems level engineering of voice or network technology products

  • Commercial development of initial proposals and production/maintenance of business cases and profit-and-loss account

  • Experience creating customer-facing documentation, meetings and assisting sales teams

  • Excellent written and verbal communication skills with the ability to influence internal and external stakeholders

  • Ability to work with minimum supervision in an environment with tight deadlines

Benefits after probationary period:

  • Uncapped Holiday Entitlement

  • FluidOne breakfast and refreshments on working days

  • Regular company outings

  • Free high speed internet connectivity

  • £50 Birthday

  • Voucher iPad

  • Free private medical insurance

  • Subsidised dental insurance

  • Discounted gym membership

  • 6% Pension contribution

  • Childcare vouchers

  • Ride2Work scheme

  • Department incentives

  • Volunteer day scheme

  • Annual pay reviews

  • How to apply:

    Send CV with covering letter to with the job title as the subject field.

    FluidOne is an equal opportunities provider and welcomes applications regardless of sex, marital status, ethnic origin, disability, religion, sexual orientation or age.

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